JOB DETAILS

Manager Patient Services Renal Dialysis Full Time Days

CompanyTenet Healthcare
LocationDetroit
Work ModeOn Site
PostedMarch 14, 2026
About The Company
The Detroit Medical Center’s (DMC) record of service has provided medical excellence throughout the history of the Metropolitan Detroit area. From the founding of Children’s Hospital in 1886, to the creation of the first mechanical heart at Harper Hospital 50 years ago, to our compassion for the underserved, our legacy of caring is unmatched. Our medical experts are nationally recognized and each year, hundreds of DMC doctors are included in the list of America’s Best Doctors™. A reputation for excellence draws patients to world-class programs in oncology, organ transplant, cardiology, women’s services, neurosciences, stroke treatment, optometry, orthopaedics, pediatrics and rehabilitation. We are the leading academically integrated system in metropolitan Detroit and the largest health care provider in southeast Michigan. The DMC has more than 2,000 licensed beds and 3,000 affiliated physicians. Detroit Medical Center facilities employ best practices and conduct business in an atmosphere of respect and professionalism. Our recognition of and attention to diversity in our business operations and healthcare services in unparalleled. Our volunteer efforts in health education and disease prevention represent an ongoing commitment to the health and well-being of the communities we serve. The DMC continues to meet the health care needs of a growing community, offering the best in medical research and development, advanced technology and optimum clinical services.
About the Role

Children’s Hospital of Michigan is an international leader in pediatric and adolescent medicine. Surgical services include general, thoracic, reconstructive and cardiovascular. Imaging technology designed specifically for children provides advanced diagnostic services including Positron Emission Tomography (PET) and MRI. The Children’s Hospital of Michigan Emergency Department is a verified Level 1 Pediatric Trauma Center and dedicated pediatric burn center. Experts in pediatric critical care, rehabilitation, and neonatal and perinatal medicine provide care for thousands of children every year at Children’s Hospital of Michigan, Children’s Hospital of Michigan - Troy and six ambulatory sites.

Job Summary

Reporting to Nursing leadership for the hospital site, as assigned, and with/through subordinate personnel, assumes management responsibility for a single major (or multiple smaller) function, service or process that provides business support to Nursing operations. The position may also be used for managers responsible 24/7 for multiple (2 or more) similar/smaller Nursing units in the department of Nursing who may report to a Director, Administrative Director or Executive Director at the site. The position is medium in scope or impact with less than 50 FTE direct/indirect-reports on multiple Nursing units; or with responsibility for a single major Nursing operational support function; or with multiple Nursing operational support responsibilities that diversify the role and expand the impact on the organization at the site level. Direct-reports may include Clinical Managers and/or high-level professional/administrative exempt and Nursing supervisory personnel. The Manager Patient Services positions with patient care accountability, plan, implement and evaluate processes related to performance improvement, staffing effectiveness, fiscal management, staff competence and customer service outcomes within designated units/services and in collaboration with senior leadership and subordinate staff. Ensure that regulatory requirements/standards are communicated, implemented and monitored. Collaborate with other members of the healthcare team to plan, implement & evaluate activities related to department, hospital and DMC objectives. Model customer service excellence. The Manager Patient Services positions with responsibility for providing business support to Nursing operations, identify the need for departmental policy development and/or revision and define policy in collaboration with higher-level management input and department goals/objectives. Oversee the development and/or revision of departmental procedures/protocols; secure approvals, as necessary. Develop, monitor and revise processes. May provide input into the development and revision of departmental organizational design and/or monitor the quality and quantity of overall workflow. Initiate or recommend personnel actions such as hires, fires and disciplines for area(s) assigned. Complete performance appraisals. Develop and assess performance of daily, monthly and/or yearly goals and measures for assigned area(s). As requested, assist in long-range goal development for the department and assessment of goal attainment. Assist in developing and monitoring budget for designated single or multiple, closely-related fields, areas or processes. Model customer service excellence. COMPLIANCE STATEMENT Supports the standards set forth in the DMC's Code of Conduct by creating an atmosphere of commitment to legal and ethical standards, and as directed, implementing external and internal audit recommendations. Monitors activities to ensure compliance with applicable laws, regulations JCAHO requirements, and DMC policies and procedures. 



1. Bachelors in Nursing (BSN) required. Master's degree preferred. If Masters prepared, either bachelors or masters must be in Nursing. 

2. Licensed to practice as a Registered Nurse (RN) in the state of Michigan. 

3. Three years of progressive Nursing experience. 

Key Skills
Performance ImprovementStaffing EffectivenessFiscal ManagementCustomer ServiceRegulatory CompliancePolicy DevelopmentProcedure OversightWorkflow ManagementPersonnel ManagementBudget MonitoringEthical StandardsJCAHO CompliancePediatric CareRenal DialysisNursing Leadership
Categories
HealthcareManagement & Leadership
Job Information
📋Core Responsibilities
This role involves assuming management responsibility for a service or function supporting Nursing operations, reporting to Nursing leadership, and potentially managing multiple smaller Nursing units. Responsibilities include planning, implementing, and evaluating processes related to performance improvement, staffing, fiscal management, competence, and customer service outcomes.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
8141
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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