JOB DETAILS

Client Service & HR Support Specialist

CompanyDefense Holdings, Inc.
LocationManassas Park
Work ModeRemote
PostedMarch 14, 2026
About The Company
Defense Holdings, Inc. (DHi) is a veteran owned small business that designs, produces, and installs photo luminescent (glow in the dark) safety and low level emergency egress products, exit signage and systems. These products require no external power source, are simple to install, are long lasting and require no maintenance. The technology will identify emergency egress routes, inclusive of hallways, door ways, and stairwells for buildings in case of loss of light or within smoky conditions. The products conform to, and are recommended, within current fire and building codes. In addition to the emergency egress products, DHi also produces photo luminescent marking products that can be applied within commercial and factory environments to mark pathways and equipment in case of power failures or smoky conditions to assist visibility of equipment and other obstructions during those conditions. Photoluminescent products are also available to use within ships, boats and within aircraft. Photoluminescent products from DHi are eligible for LEEDS credits and can significantly contribute to building sustainability efforts. a catalog of standard products can be found at the DHi web store link: www.afterglowdirect.com. Defense Holdings, Inc. also designs and manufactures a patented, metal fiber contact brush technology used as a replacement for current carbon graphite and silver graphite contact brushes within electrical motors, generators and slip ring applications.
About the Role

Defense Holdings, Inc. (DHi)
Location: Hybrid (US)
Employment Type: Full-Time
Department: Human Resources / Client Services
Reports To: HR & Client Services Manager

Position Summary

Defense Holdings, Inc. (DHi) is seeking a Client Service & HR Support Specialist to bridge client services and HR functions. This position requires providing both client support and HR-related assistance, ensuring smooth operations in both areas.

Key Responsibilities

Client Services Support

  • Assist in the management of client accounts, inquiries, and requests.
  • Support the onboarding process for new clients and facilitate client communication.
  • Ensure client satisfaction and work with the team to address client concerns.

HR Support

  • Assist with administrative tasks in HR, including employee data entry, filing, and HRIS updates.
  • Provide support in payroll administration, employee benefits, and employee engagement programs.

Cross-Department Collaboration

  • Coordinate HR and client service functions to ensure consistency and efficiency.
  • Help with organizing training and professional development programs for both clients and employees.

Required Qualifications
  • Bachelor’s degree in Business Administration, Human Resources, or related field.
  • 2+ years of experience in HR or client service support.
  • Proficiency in Microsoft Office Suite and HR management tools.
  • Strong communication and organizational skills.

Preferred Qualifications
  • Experience in both client services and HR within a corporate or government contracting setting.
  • Knowledge of HRIS and payroll systems.

Core Competencies
  • Multitasking: Managing both HR and client service responsibilities effectively.
  • Communication: Ability to address client and employee needs with professionalism.
  • Problem-Solving: Efficiently resolving issues across departments.

Work Environment
  • Professional office environment (or hybrid/remote if applicable).
  • Occasional travel may be required.

Compensation & Benefits

Defense Holdings, Inc. (DHi) offers a competitive compensation package including:

  • Competitive base salary (commensurate with experience)
  • Medical, Dental, and Vision Insurance
  • 401(k) with company match
  • Paid Time Off (PTO) and Holidays
  • Life and Disability Insurance
  • Professional development opportunities

Equal Opportunity Employer Statement

Defense Holdings, Inc. (DHi) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics in accordance with applicable laws.

Key Skills
Client Account ManagementClient OnboardingClient CommunicationEmployee Data EntryFilingHRIS UpdatesPayroll AdministrationEmployee Benefits SupportEmployee EngagementCross-Department CoordinationTraining OrganizationProfessional DevelopmentMultitaskingCommunicationProblem-Solving
Categories
Human ResourcesCustomer Service & SupportAdministrative
Benefits
Medical InsuranceDental InsuranceVision Insurance401(k) with company matchPaid Time OffHolidaysLife InsuranceDisability InsuranceProfessional development opportunities
Job Information
📋Core Responsibilities
This role involves providing support across both client services, including managing accounts and inquiries, and HR functions, such as administrative tasks and benefits assistance. The specialist will also coordinate between HR and client service departments to ensure operational consistency and efficiency.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
16
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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