JOB DETAILS

Customer Service Team Lead & Administrative Assistant

CompanyDefense Holdings, Inc.
LocationManassas Park
Work ModeRemote
PostedMarch 14, 2026
About The Company
Defense Holdings, Inc. (DHi) is a veteran owned small business that designs, produces, and installs photo luminescent (glow in the dark) safety and low level emergency egress products, exit signage and systems. These products require no external power source, are simple to install, are long lasting and require no maintenance. The technology will identify emergency egress routes, inclusive of hallways, door ways, and stairwells for buildings in case of loss of light or within smoky conditions. The products conform to, and are recommended, within current fire and building codes. In addition to the emergency egress products, DHi also produces photo luminescent marking products that can be applied within commercial and factory environments to mark pathways and equipment in case of power failures or smoky conditions to assist visibility of equipment and other obstructions during those conditions. Photoluminescent products are also available to use within ships, boats and within aircraft. Photoluminescent products from DHi are eligible for LEEDS credits and can significantly contribute to building sustainability efforts. a catalog of standard products can be found at the DHi web store link: www.afterglowdirect.com. Defense Holdings, Inc. also designs and manufactures a patented, metal fiber contact brush technology used as a replacement for current carbon graphite and silver graphite contact brushes within electrical motors, generators and slip ring applications.
About the Role

Defense Holdings, Inc. (DHi)
Location: Hybrid (US)
Employment Type: Full-Time
Department: Client Services / Administration
Reports To: Client Services Manager

Position Summary

Defense Holdings, Inc. (DHi) is seeking a Customer Service Team Lead & Administrative Assistant to lead a team of customer service representatives while also providing administrative support. This role involves ensuring exceptional customer service and team performance, alongside overseeing administrative tasks to ensure smooth office operations.

Key Responsibilities

Customer Service Leadership

  • Supervise and mentor customer service representatives, ensuring high levels of service.
  • Address customer escalations and resolve complex issues promptly.
  • Develop and implement customer service training programs and quality assurance standards.

Administrative Support

  • Provide administrative support to the client services team, including scheduling meetings, organizing files, and preparing reports.
  • Coordinate client meetings, events, and office activities.
  • Manage office supplies and maintain office organization.

Performance Monitoring

  • Monitor team performance and set goals to meet client service standards.
  • Prepare regular performance reports and share feedback with the team.

Required Qualifications
  • Bachelor’s degree in Business Administration, Communications, or related field.
  • 2+ years of experience in customer service or administrative leadership.
  • Proficiency in Microsoft Office Suite and customer service software.
  • Strong organizational, communication, and problem-solving skills.

Preferred Qualifications
  • Experience in customer service within the defense or government contracting sectors.
  • Knowledge of customer service best practices and training programs.

Core Competencies
  • Leadership: Ability to inspire and lead a customer service team.
  • Customer-Centric: A strong focus on customer satisfaction and service excellence.
  • Organizational Skills: Strong administrative and organizational abilities to manage various tasks simultaneously.

Work Environment
  • Professional office environment (or hybrid/remote if applicable).
  • Occasional travel may be required.

Compensation & Benefits

Defense Holdings, Inc. (DHi) offers a competitive compensation package including:

  • Competitive base salary (commensurate with experience)
  • Medical, Dental, and Vision Insurance
  • 401(k) with company match
  • Paid Time Off (PTO) and Holidays
  • Life and Disability Insurance
  • Professional development opportunities

Equal Opportunity Employer Statement

Defense Holdings, Inc. (DHi) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics in accordance with applicable laws.

Key Skills
Customer Service LeadershipTeam SupervisionMentoringIssue ResolutionTraining Program DevelopmentQuality AssuranceAdministrative SupportSchedulingFile OrganizationReport PreparationPerformance MonitoringGoal SettingProblem-SolvingOrganizational SkillsCommunication
Categories
Customer Service & SupportAdministrativeManagement & Leadership
Benefits
Medical InsuranceDental InsuranceVision Insurance401k With Company MatchPaid Time OffHolidaysLife InsuranceDisability InsuranceProfessional Development Opportunities
Job Information
📋Core Responsibilities
This role involves leading a team of customer service representatives, ensuring high service levels, and resolving complex customer escalations. Additionally, the position provides essential administrative support, including scheduling, file organization, and maintaining office operations.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
16
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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