JOB DETAILS

Client Relations & Billing Manager

CompanyDefense Holdings, Inc.
LocationManassas Park
Work ModeRemote
PostedMarch 14, 2026
About The Company
Defense Holdings, Inc. (DHi) is a veteran owned small business that designs, produces, and installs photo luminescent (glow in the dark) safety and low level emergency egress products, exit signage and systems. These products require no external power source, are simple to install, are long lasting and require no maintenance. The technology will identify emergency egress routes, inclusive of hallways, door ways, and stairwells for buildings in case of loss of light or within smoky conditions. The products conform to, and are recommended, within current fire and building codes. In addition to the emergency egress products, DHi also produces photo luminescent marking products that can be applied within commercial and factory environments to mark pathways and equipment in case of power failures or smoky conditions to assist visibility of equipment and other obstructions during those conditions. Photoluminescent products are also available to use within ships, boats and within aircraft. Photoluminescent products from DHi are eligible for LEEDS credits and can significantly contribute to building sustainability efforts. a catalog of standard products can be found at the DHi web store link: www.afterglowdirect.com. Defense Holdings, Inc. also designs and manufactures a patented, metal fiber contact brush technology used as a replacement for current carbon graphite and silver graphite contact brushes within electrical motors, generators and slip ring applications.
About the Role

Defense Holdings, Inc. (DHi)
Location: Hybrid (US)
Employment Type: Full-Time
Department: Client Services / Finance
Reports To: Client Services Manager

Position Summary

Defense Holdings, Inc. (DHi) is seeking a Client Relations & Billing Manager to oversee both client relationship management and billing functions. The ideal candidate will be responsible for maintaining strong client relationships while ensuring accurate and timely billing processes.

Key Responsibilities

Client Relations Management

  • Develop and maintain strong relationships with key clients.
  • Address client concerns and ensure high levels of client satisfaction.
  • Coordinate with account management teams to ensure client needs are met.

Billing Management

  • Oversee the billing cycle for clients, ensuring accurate invoices and timely processing.
  • Work closely with finance to ensure all charges are appropriately reflected and reconciled.
  • Manage billing inquiries and resolve discrepancies.

Team Leadership & Collaboration

  • Lead and support the billing and client relations teams.
  • Work collaboratively with cross-functional teams to address client needs and improve service delivery.

Required Qualifications
  • Bachelor’s degree in Business Administration, Finance, or related field.
  • 5+ years of experience in client relations or billing management.
  • Strong knowledge of billing and invoicing processes.
  • Proficiency in Microsoft Office Suite and billing software.

Preferred Qualifications
  • Experience in the defense, government contracting, or commercial services industry.
  • Familiarity with CRM and ERP systems.

Core Competencies
  • Client-Centric: Ability to manage client relationships with a focus on service excellence.
  • Leadership: Strong leadership skills and the ability to manage a team.
  • Analytical: Ability to analyze billing data and resolve discrepancies.

Work Environment
  • Professional office environment (or hybrid/remote if applicable).
  • Occasional travel may be required.

Compensation & Benefits

Defense Holdings, Inc. (DHi) offers a competitive compensation package including:

  • Competitive base salary (commensurate with experience)
  • Medical, Dental, and Vision Insurance
  • 401(k) with company match
  • Paid Time Off (PTO) and Holidays
  • Life and Disability Insurance
  • Professional development opportunities

Equal Opportunity Employer Statement

Defense Holdings, Inc. (DHi) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics in accordance with applicable laws.

Key Skills
Client Relations ManagementBilling ManagementInvoicingClient SatisfactionTeam LeadershipFinancial ReconciliationProblem SolvingMicrosoft Office SuiteBilling SoftwareCRM SystemsERP Systems
Categories
Finance & AccountingManagement & LeadershipCustomer Service & SupportAdministrative
Benefits
Medical InsuranceDental InsuranceVision Insurance401k With Company MatchPaid Time OffHolidaysLife InsuranceDisability InsuranceProfessional Development Opportunities
Job Information
📋Core Responsibilities
This role involves overseeing both client relationship management, focusing on maintaining strong client ties and satisfaction, and the entire billing function, ensuring accurate and timely invoice processing. The manager will also be responsible for leading and supporting the respective teams.
📋Job Type
full time
📊Experience Level
5-10
💼Company Size
16
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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