JOB DETAILS

Administrative Assistant - Client Relations

CompanyDefense Holdings, Inc.
LocationManassas Park
Work ModeRemote
PostedMarch 14, 2026
About The Company
Defense Holdings, Inc. (DHi) is a veteran owned small business that designs, produces, and installs photo luminescent (glow in the dark) safety and low level emergency egress products, exit signage and systems. These products require no external power source, are simple to install, are long lasting and require no maintenance. The technology will identify emergency egress routes, inclusive of hallways, door ways, and stairwells for buildings in case of loss of light or within smoky conditions. The products conform to, and are recommended, within current fire and building codes. In addition to the emergency egress products, DHi also produces photo luminescent marking products that can be applied within commercial and factory environments to mark pathways and equipment in case of power failures or smoky conditions to assist visibility of equipment and other obstructions during those conditions. Photoluminescent products are also available to use within ships, boats and within aircraft. Photoluminescent products from DHi are eligible for LEEDS credits and can significantly contribute to building sustainability efforts. a catalog of standard products can be found at the DHi web store link: www.afterglowdirect.com. Defense Holdings, Inc. also designs and manufactures a patented, metal fiber contact brush technology used as a replacement for current carbon graphite and silver graphite contact brushes within electrical motors, generators and slip ring applications.
About the Role

Defense Holdings, Inc. (DHi)
Location: Hybrid (US)
Employment Type: Full-Time
Department: Client Services / Support
Reports To: Client Services Manager

Position Summary

Defense Holdings, Inc. (DHi) is seeking an Administrative Assistant – Client Relations to support the Client Services team with day-to-day administrative tasks and help maintain positive relationships with clients. The ideal candidate will be a proactive and organized individual, responsible for managing client communications, organizing meetings, and ensuring that client needs are met in a timely and professional manner.

Key Responsibilities

Client Communication & Support

  • Serve as the primary point of contact for clients, responding to inquiries and requests in a professional manner.
  • Maintain detailed records of client interactions and ensure follow-up on outstanding issues.
  • Coordinate meetings, calls, and other client-related activities to ensure timely responses.

Administrative Support

  • Provide administrative support to the Client Services team, including scheduling appointments, preparing documents, and maintaining files.
  • Assist in preparing reports, presentations, and other client-facing materials.
  • Maintain and update client databases, ensuring accurate and up-to-date information.

Required Qualifications
  • Associate's degree in Business Administration, Communications, or a related field.
  • 2+ years of experience in administrative support, particularly in client relations or customer service.
  • Strong organizational, communication, and time management skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Preferred Qualifications
  • Experience in client services or customer-facing roles in a corporate environment.
  • Familiarity with CRM software.

Core Competencies
  • Client-Focused: Strong customer service orientation with the ability to build and maintain client relationships.
  • Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
  • Communication: Strong written and verbal communication skills.

Work Environment
  • Professional office environment (or hybrid/remote if applicable).
  • Occasional travel may be required.

Compensation & Benefits

Defense Holdings, Inc. (DHi) offers a competitive compensation package including:

  • Competitive base salary (commensurate with experience)
  • Medical, Dental, and Vision Insurance
  • 401(k) with company match
  • Paid Time Off (PTO) and Holidays
  • Life and Disability Insurance
  • Professional development opportunities

Equal Opportunity Employer Statement

Defense Holdings, Inc. (DHi) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics in accordance with applicable laws.

Key Skills
Client CommunicationAdministrative SupportSchedulingDocument PreparationFile MaintenanceReport PreparationPresentation PreparationDatabase MaintenanceTime ManagementOrganizational SkillsCustomer ServiceMicrosoft Office Suite
Categories
AdministrativeCustomer Service & Support
Benefits
Medical InsuranceDental InsuranceVision Insurance401(k) with company matchPaid Time OffHolidaysLife InsuranceDisability InsuranceProfessional development opportunities
Job Information
📋Core Responsibilities
This role involves supporting the Client Services team with daily administrative tasks and maintaining positive client relationships by serving as the primary point of contact for inquiries and requests. Key duties include coordinating client activities, maintaining interaction records, and assisting with the preparation of client-facing materials and reports.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
16
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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