JOB DETAILS

ATM Support - Digital Channels

CompanyVAM Systems
LocationDubai
Work ModeOn Site
PostedMarch 15, 2026
About The Company
VAM Systems is a Business Consulting, Technology Solutions and Professional Services organization working with major organizations in USA, UAE, Bahrain, India, Singapore and Australia. Delivers leading edge information and communication technology based business solutions to enable our clients to continuously stay ahead and achieve sustainable profit and consistent growth by leveraging new channels of customer engagement and service delivery as well as better and efficient employment of resources and processes with measurable parameters for performance. While our local presence assists us in better understanding of the local needs, our global presence assist us to offer solutions strengthened by experience in leading markets globally.
About the Role

Job Description

We are currently looking for ATM Support - Digital Channels  for our UAE  operations.

 

Job Purpose

The ATM Coordinator is responsible for managing and supporting ATM-related operational

activities and projects. The role also supports operational dependencies where ATM

functions intersect with digital channels.

Experience

  • 5+ years’ experience in banking project.

Key Responsibilities

A. Support for ATM Upgrades & Changes

  • Coordinate ATM installations, upgrades, replacements, and relocations.
  • Participate in UAT for new ATM features or compliance-driven changes.
  • Assist with enhancements such as deposit modules, biometric features, UI changes, or
  • authentication integrations.

B. Digital Channels Support

  • Resolve issues where ATM card status or failed ATM transactions impact online banking.
  • Support IB-related complaints (password reset, token issues, card linking).
  • Coordinate ATM & IB-related downtime issues with relevant teams.

C. Vendor & Internal Coordination

  • Liaise with ATM vendors, network providers, mall management, and security companies.
  • Collaborate with ITD, COPS, Admin, Retail Banking, and Digital Channels Team.

D. Project Support

  • Assist in ATM related projects and system enhancements.

3. Knowledge, Skills & Abilities

  • knowledge of ATM operations and its functions
  • Good understanding of Digital banking channels and dependency areas.
  • Strong coordination, reporting, and analytical skills.

Joining time frame: 2 weeks (maximum 1 month)

 

 

Key Skills
ATM UpgradesUATDeposit ModulesBiometric FeaturesAuthentication IntegrationsOnline Banking SupportIB Complaints ResolutionDowntime CoordinationVendor ManagementCoordinationReportingAnalytical SkillsDigital Channels SupportATM Operations
Categories
TechnologyFinance & AccountingCustomer Service & SupportAdministrative
Job Information
📋Core Responsibilities
The ATM Coordinator manages and supports ATM-related operational activities and projects, focusing on installations, upgrades, and feature enhancements. This role also involves resolving operational dependencies where ATM functions intersect with digital channels like online banking.
📋Job Type
full time
📊Experience Level
5-10
💼Company Size
100
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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