JOB DETAILS

Food & Beverage Guest Services Officer

CompanyAccorHotel
LocationSingapore
Work ModeOn Site
PostedMarch 15, 2026
About The Company
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role

Company Description

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Job Description

Food & Beverage Guest Services Officer

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

  • Check the table setting, cleanliness and side station preparation as per work station assigned prior to start of operation hour on each meal period
  • Greet and farewell guests in a friendly, courteous manner
  • Offer menu options, offer menu advice and take orders
  • Serve food in efficient manner
  • Operate and use POS
  • Look for ways to upsell and add value
  • Act professionally when dealing with guest complaints or problems, and keep manager or immediate superior informed on all matters
  • Accuracy in order taking, timeliness in pickup and delivery of menu items
  • Cleanliness and work safety in food preparation and service areas
  • Perform or assist in the Hosting and Bartender duties whenever is required
  • Perform opening shift and closing shift duties as assigned

Qualifications:

  • No F&B service experience is required
  • Minimum GCE ‘O’ level education
  • Read, write, speak English fluently

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/

  • Job-Category: Food & Beverage
  • Job Type: Permanent
  • Job Schedule: Full-Time
    • Key Skills
    Table SettingCleanlinessGuest GreetingMenu AdvisingOrder TakingFood ServicePOS OperationUpsellingComplaint HandlingOrder AccuracyWork SafetyHosting DutiesBartender DutiesShift Duties
    Categories
    HospitalityFood & BeverageCustomer Service & Support
    Job Information
    📋Core Responsibilities
    The Food & Beverage Guest Services Officer is responsible for ensuring the readiness of service areas, greeting and advising guests on menu options, taking orders accurately, and efficiently serving food and beverages. They must also operate the POS system and professionally handle guest complaints while informing management.
    📋Job Type
    full time
    📊Experience Level
    0-2
    💼Company Size
    98453
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
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