JOB DETAILS

Mystery Shopper

CompanyTSMG
LocationBerlin
Work ModeOn Site
PostedMarch 15, 2026
About The Company
TSMG is your expert data collection partner with a presence across Europe and North America. Our mission is to empower tech companies with seamless data collection, fueled by our relentless pursuit of excellence. • We handle complex data collecting projects. • Our team supports Fortune 500 companies with all aspects of data collecting projects – from recruiting to logistics and beyond. • We gather vast volumes of relevant, accurate, and diverse datasets to fuel the intelligence of your AI systems. • We find and manage powerhouse teams and give them the tools to get things done. Give us the low-down on your project and we'll craft a seamless solution together.
About the Role

Project Overview

We are seeking Mystery Shoppers to evaluate the membership enquiry and sales process at gym locations. This project assesses how staff respond to new member enquiries and conduct facility tours.

 

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Key Responsibilities
  • Submit a membership enquiry through the gym’s website.
  • Wait for a call back from the gym staff.
  • If no call is received within 72 hours, or if only an email is received, call the gym directly to ask about membership options.
  • During the call, ask about membership prices and available plans.
  • Accept the invitation to visit the gym and complete a guided tour with a staff member.
  • Observe staff communication, professionalism, and sales approach.
  • The agent should not join the club.


Reporting Requirements
  • Submit a detailed report about the enquiry process, phone interaction, and in-person tour.
  • The report must be written in English.


Requirements
  • Strong observation and communication skills.
  • Ability to follow instructions and conduct visits discreetly.
  • Ability to write a clear report in English.
  • Knowledge of the local language is preferred (staff may speak English but local language is recommended).


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Key Skills
ObservationCommunicationDiscretionReportingFollowing Instructions
Categories
SalesCustomer Service & SupportAdministrativeHospitality
Job Information
📋Core Responsibilities
The primary responsibility is to evaluate the membership enquiry and sales process at gym locations by submitting enquiries, following up, and completing guided facility tours. This involves observing staff communication, professionalism, and sales approach during interactions.
📋Job Type
part time
📊Experience Level
0-2
💼Company Size
121
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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