Head of Customer Success

We are looking for a Head of Customer Success- Revenue Oriented to own and grow revenue across our customer base.

This is a hands-on leadership role responsible for turning existing customers into a consistent, growing ARR engine.

You will own revenue end-to-end: from new customer acquisition, through adoption and expansion, to long-term revenue growth.

You will work directly with customers, lead customer-facing teams, and be accountable for results in numbers, not narratives.

You will report directly to the CEO and be part of the company leadership team.

What you will own

As Head of Customer Success, you are the single owner of revenue for your customer segment.

This includes:

• Full ownership of ARR growth (new logos + expansion + retention through usage)
• Driving revenue growth across an active base of hundreds of customers
• Turning product usage into measurable expansion and upsell
• Building and running a repeatable expansion engine
• Defining priorities across customers based on revenue potential
• Leading weekly revenue cadence with clear decisions and follow-through

This role connects customers, revenue, and execution into one operating system.

 What you will do

You will:

• Join customer calls and meetings
• Lead expansion and upsell conversations
• Expand revenue from existing customers
• Work directly with Sales, Account Managers, and Adoption roles
• Define usage and expansion targets per customer
• Push execution when customers or teams are stuck
• Close loops and turn decisions into outcomes
• manage all customer-facing revenue functions.

Requirements

• 3–7 years of experience
• Proven management experience - must
• Experience owning or directly influencing revenue
• Background in SaaS, Fintech, or infrastructure companies
• Exposure to expansion, upsell, or post-sale growth

If you are excited by owning revenue, working hands-on with customers, and building growth systems that actually perform - we want to hear from you.