Senior Continuous Improvement Specialist

Salary:  UOM 10 - $153,412 p.a. plus 17% super 

• Lead advanced service improvement / foster a culture of innovation and excellence / support strategic initiatives 

• Apply now to lead transformative service improvements and drive strategic excellence across the University of Melbourne  

• Competitive package, subsidised health and wellbeing services, fitness and cultural clubs, Myki discounts, and a 25% discount on graduate courses to our staff and their immediate families 

About the role 

As a Continuous Improvement Specialist, you will drive strategic business improvements, fostering a culture of innovation and excellence across the university. You will support the Associate Director in continuous improvement initiatives, providing expert guidance and coaching to senior leaders and staff. This role offers the opportunity to implement advanced service and process improvement methodologies, ensuring long-lasting impact and value. 

Your responsibilities will include: 

• Drive business improvement capability:  Lead the development and implementation of advanced business, service, and process improvement methodologies. Provide expert guidance and coaching to senior leaders and staff across the university, ensuring the adoption of best practices and continuous improvement ensuring the adoption of best practices and continuous improvement, aligned to the CI program roadmap and maturity targets through to 2027. 

• Lead business improvement initiatives: Lead high‑impact business improvement projects within a productivity improvement and value creation program from problem definition through to implementation, benefits realisation and handover, enhancing University processes, service delivery, operating models, and governance frameworks and delivering measurable value for students, academics, and staff. 

• Embed sustainable improvements: Champion and implement strategic business improvements that align with the university’s commitment to continuous improvement, ensuring improvements are embedded, measured and owned by the business beyond initial delivery. 

• Develop and deliver training: Design, develop, and deliver tailored training programs in business improvement methodologies to enhance university‑wide capability, supporting the progressive uplift of CI maturity over the life of the program. 

Who we are looking for 

You will be an experienced improvement professional with a passion for innovation, capable of leading strategic initiatives, developing and delivering training, and fostering a high-performing, collaborative environment to drive excellence within the university. 

You will also: 

• Possess qualifications in Lean, Six Sigma, BPM, or related fields. 

• Have extensive experience in service, process, and business improvement. 

• Demonstrate strong analytical, communication, and stakeholder management skills. 

• Exhibit a growth mindset with empathy, curiosity, and resilience. 

• Be committed to continuous improvement and innovation. 

For further information regarding responsibilities and requirements please refer to the attached PD. 

This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures. 

Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia. 

Your new team – Enterprise Services Group (ESG) 

You will join the Enterprise Services Group within the Chief Operating Officer Portfolio. Our group partners across the University to design, evaluate, and improve services that enable teaching and research. Within the Service Experience and Improvement team, you will shape service models and experiences for students and staff. You will collaborate with specialists in data, transformation, and design, in a supportive, curious, and outcomes-focused culture. 

What we offer you! 

In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page! 

The University of Melbourne 

We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.    

Be yourself 

The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. We are committed to creating an inclusive and equitable workplace where all individuals feel valued, respected, and have the opportunity to thrive regardless of gender identity, ethnicity, sexual orientation, disability, age, being a parent or having caring responsibilities. 

The University of Melbourne is committed to fostering a barrier-free and inclusive recruitment process. We are dedicated to providing reasonable adjustments for candidates throughout the application and interview stages, including accessible document formats and alternative application methods.  To discuss your specific requirements, please feel free to contact Kim Groizard +61 3 9035 3218 or send an email titled 'Reasonable Adjustments' to hr-careers@unimelb.edu.au.  You can find more information for applicants requiring reasonable adjustments on our Careers website: https://about.unimelb.edu.au/careers 

Aboriginal and Torres Strait Islander Applicants 

We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne. 

For further information - Murmuk Djerring Indigenous Strategy 2023-2027 

Join Us! 

If you feel this role is right for you, please apply with the following documents:  

• Resume 

• Cover Letter outlining your interest and experience 

Please note that you are not required to respond to the selection criteria in the Position Description. 

Please ensure that you apply through the Apply Now button at the bottom of this advertisement. However, if you have any questions regarding the recruitment process, please feel free to contact Ethan Khamly via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.