JOB DETAILS
Customer Service Representative
CompanyEASTERN WHOLESALE FENCE LLC
LocationTega Cay
Work ModeOn Site
PostedMarch 16, 2026
About The Company
Eastern Wholesale Fence was founded in 1971 as a wholesaler and supplier of fence and related products to the fence trade. Our mission then and now is the same. To supply quality fence products at the best price with the best service.
Eastern Fence produces Illusions PVC fencing and railing in Classic White, Beige, Gray, Clay and the exciting Grand Illusions Color Spectrum (featuring 35 matte finish colors) and the Grand Illusions Vinyl WoodBond line (featuring 5 authentic woodgrains).
We will meet any specifications your customers request including special sizes, sections, Mix-n-Match® color and PVC bending. We have a huge library of fencing spec sheets and CAD files available at CADDetails.com for those jobs that require exact specifications.
We also produce custom white cedar and western red cedar sections;
We supply a full line of wood fence, chain-link products, aluminum and steel ornamental products, welded mesh, guide rail and post and rail. If you need fence or related products for any residential, commercial or industrial application, you need Eastern Wholesale Fence.
We ship nationally and internationally.
About the Role
Description
Title: Customer Service Representative - Sales
Department(s): Office
Reports to: Sales Manager
Job Summary:
The customer service representative will be responsible for helping customers by providing product/service information, quoting, placing/scheduling orders and resolving issues.
Essential job functions:
- Handle customer inquiries by email, phone.
- Data Entry
- Quoting, placing and scheduling orders provided by large customer base
- Provide information about the products and services
- Resolve customer issues and concerns
- Develop and maintain a knowledge base of the evolving products and services
- Manage files, update paperwork, distribute communications in a timely manner.
- Maintaining and growing customer relationships.
Requirements
Qualifications:
- Minimum Previous experience in customer service, sales, or other related fields preferred
- High school diploma or equivalent required; associate or bachelor’s degree preferred
- Ability to build rapport with clients
- Ability to prioritize and multitask in a fast paced office environment
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Prior experience in inside sales, customer service, or order processing
- Ability to multitask in a fast-paced environment
- Excellent problem-solving ability and attention to detail.
- Proficiency in Microsoft Office (Excel, Outlook, Word) and other relevant software
Key Skills
Customer ServiceSalesProduct InformationOrder ProcessingIssue ResolutionEmail CommunicationPhone CommunicationData EntryQuotingScheduling OrdersRelationship ManagementProblem-SolvingAttention To DetailMicrosoft OfficeExcelOutlook
Categories
Customer Service & SupportSalesAdministrative
Job Information
📋Core Responsibilities
The representative will assist customers by providing necessary product or service information, handling quoting, placing and scheduling orders, and resolving customer concerns. Essential duties include managing customer inquiries via email and phone, and maintaining customer relationships.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
171
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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