JOB DETAILS
Residential Assistant Program Manager
CompanyNORTH SUFFOLK COMMUNITY SERVICES INC
LocationChelsea
Work ModeOn Site
PostedMarch 16, 2026

About The Company
Since 1959, North Suffolk Community Services has been on a mission to provide mental health services to individuals, and especially children, in relatively under-served surrounding communities. Today, our staff of 900+ assists families, children and individuals in 4 clinics, 38 residences and 74 programs. North Suffolk Community Services touches the lives of more than 10,000 people a year.
To learn more about North Suffolk's services visit,
http://northsuffolk.org
https://www.facebook.com/NorthSuffolkOrg
About the Role
North Suffolk is looking for Assistant Program Managers to join our team! As an Assistant Residential Program Manager, you will be responsible for working directly with individuals and staff to ensure that the needs of the Individuals living in the group home are met in all areas of service. You will supervise the house basic systems such as ISP and clinical plan implementation, community integration, medication administration, laundry, shopping, menu/meal planning and the maintenance and safety of the group home.
What you'll do:
- With the Program Manager, recruit, hire, train, assign, direct, counsel, discipline and evaluate performance of the Group Home DSP Staff
- Work in cooperation with staff to ensure client’s successful participation in appropriate recreational and community activities.
- Liaison with families, guardians, DMH and other outside service providers.
- Provide crisis intervention and emergency coverage for assigned site(s). Secures additional resources as needed. Identifies and resolves problems that have resulted in an emergency situation.
- Provide transportation for Individuals as needed.
- Position requires on-call coverage and some evening and weekend work as needed.
- Position requires some local travel to attend to staff meetings and trainings, client functions/appointments and medical treatments.
What you’ll need:
- Education:
- High School Diploma or GED required. Bachelor’s Degree in a related field preferred.
- Experience:
- Human Service experience, specifically with populations with severe & persistent mental illness and/or substance use disorder required. Supervisory experience preferred.
- Skills:
- Must obtain Massachusetts MAP & CPR/First Aide certifications within five (5) continuous months of hire (training provided).
- Valid Mass driver’s license required.
Competitive & Comprehensive Benefits:
- Paid Time Off – Two weeks’ Vacation per year (three weeks after 1 year of service), 12 Sick Days per year, and 11 Paid Holidays per year
- Eligible employer for the Public Service Loan Forgiveness program
- Health & Dental Insurance, with generous employer contribution
- Employer Paid Life Insurance
- 403 (b) Retirement Plan with employer matching
- Voluntary Short and Long Term Disability Insurance
- Medical & Dependent Care Flexible Spending Accounts
- Access to Credit Union Banking
- Access to State Tuition Remission Program (Worksite Specific)
- Employee Referral Bonus Program
- Discounted Movie Tickets
- Comprehensive Training Program
- Internal Advancement Opportunities
Key Skills
SupervisionCrisis InterventionMedication AdministrationStaff TrainingPerformance EvaluationCommunity IntegrationProgram ImplementationLiaisonProblem SolvingTransportation
Categories
Social ServicesManagement & LeadershipHealthcareHuman Resources
Benefits
Paid Time OffHealth InsuranceDental InsuranceEmployer Paid Life Insurance403(b) Retirement PlanVoluntary Short And Long Term Disability InsuranceMedical Flexible Spending AccountsDependent Care Flexible Spending AccountsEmployee Referral Bonus Program
Job Information
📋Core Responsibilities
The Assistant Program Manager directly supports individuals and staff to ensure the needs of group home residents are met across all service areas, including supervising basic systems like ISP and clinical plan implementation, medication administration, and safety maintenance. This role involves recruiting, training, directing, and evaluating DSP staff, acting as a liaison with families and providers, and providing necessary crisis intervention and emergency coverage.
📋Job Type
full time
💰Salary Range
$56,340 - $67,272
📊Experience Level
2-5
💼Company Size
524
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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