JOB DETAILS
Residential Program Manager
CompanyNORTH SUFFOLK COMMUNITY SERVICES INC
LocationRevere
Work ModeOn Site
PostedMarch 16, 2026
About The Company
Since 1959, North Suffolk Community Services has been on a mission to provide mental health services to individuals, and especially children, in relatively under-served surrounding communities. Today, our staff of 900+ assists families, children and individuals in 4 clinics, 38 residences and 74 programs. North Suffolk Community Services touches the lives of more than 10,000 people a year.
To learn more about North Suffolk's services visit,
http://northsuffolk.org
https://www.facebook.com/NorthSuffolkOrg
About the Role
As a Residential Program Manager, you will be responsible for the clinical and administrative aspects of a residential program for adults living with developmental disabilities, as well as the overall health and safety of the persons residing there. You will help people in the areas of daily living skills, transportation, skill-building, money management, medication administration, risk mitigation and other areas based on the person centered treatment plan.
What you'll do:
- Recruit, train, supervise, evaluate, and facilitate progressive discipline as needed for all staff in conjunction with the Residential Services Coordinator.
- Arrange staff schedules to meet the health and safety requirements, as well as the individual needs of the people.
- Create a Positive Behavior Supports atmosphere in the programs, following the PBS model.
- Oversee use of the ISP system to complete ISP planning and ensure related documentation is completed in a timely manner.
- Participate in the assessment of person referrals, admissions and discharges.
- Ensure the program and person records are current, comprehensive and meet agency and funding source standards.
- Liaison with families/guardians, DDS, and other outside service providers.
- Supervise and participate in the housekeeping and maintenance of the house and vehicle.
- Participate in the development of the program budget, and monitor the program expenses.
- Monitor medications in accordance with MAP regulations.
- Teach NSCS trainings to newly hired employees.
What you’ll need:
- Education:
- High School Diploma or GED required.
- Bachelor’s Degree in a related field preferred.
- Experience:
- Two years experience in human services and supervisory experience required.
- Skills:
- Must obtain Massachusetts MAP & CPR/First Aide certification within five (5) continuous months of hire (training provided).
- Valid Mass driver’s license required.
Competitive & Comprehensive Benefits
- Paid Time Off – Two weeks’ Vacation per year (three weeks after 1 year of service), 12 Sick Days per year, and 11 Paid Holidays per year
- Eligible employer for the Public Service Loan Forgiveness program
- Health & Dental Insurance, with generous employer contribution
- Employer Paid Life Insurance
- 403 (b) Retirement Plan with employer matching
- Voluntary Short and Long Term Disability Insurance
- Medical & Dependent Care Flexible Spending Accounts
- Access to Credit Union Banking
- Access to State Tuition Remission Program (Worksite Specific)
- Employee Referral Bonus Program
- Discounted Movie Tickets
- Comprehensive Training Program
- Internal Advancement Opportunities
Key Skills
Clinical ManagementAdministrative ManagementRisk MitigationStaff SupervisionStaff TrainingSchedule ArrangementBehavior SupportsISP PlanningDocumentationLiaisonBudget DevelopmentExpense MonitoringMedication AdministrationCPR/First Aide CertificationDriver's License OperationHousekeeping Supervision
Categories
Social ServicesManagement & LeadershipHealthcareAdministrative
Benefits
Paid Time OffHealth InsuranceDental InsuranceLife InsuranceRetirement PlanDisability InsuranceFlexible Spending AccountsTuition Remission ProgramEmployee Referral Bonus ProgramDiscounted Movie TicketsTraining Program
Job Information
📋Core Responsibilities
The Residential Program Manager oversees the clinical and administrative operations of a residential program for adults with developmental disabilities, focusing on resident health, safety, and skill development in areas like daily living and money management. Key duties include recruiting, training, and supervising staff, arranging schedules, implementing the Positive Behavior Supports model, and ensuring compliance with documentation standards.
📋Job Type
full time
💰Salary Range
$61,594 - $73,546
📊Experience Level
2-5
💼Company Size
524
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
Apply Now →
You'll be redirected to
the company's application page