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JOB DETAILS

Guest Experience Representative

CompanyLINCOLN CENTER

LocationNew York

Work ModeOn Site

PostedMarch 16, 2026

About The Company

Lincoln Center for the Performing Arts (LCPA) is a cultural and civic cornerstone of New York City. The primary advocate for the entire Lincoln Center campus, our strategic priorities include: fostering collaboration and deepening impact across the Lincoln Center resident organizations; championing inclusion and increasing the accessibility and reach of Lincoln Center’s work; and nurturing innovation on stage and off to help ensure the arts are at the center of civic life for all. LCPA presents hundreds of programs each year, offered primarily for free and choose-what-you-pay, including many specially designed for young audiences, families, and those with disabilities. The 11 resident organizations include: The Chamber Music Society of Lincoln Center, Film at Lincoln Center, Jazz at Lincoln Center, The Juilliard School, Lincoln Center Theater, The Metropolitan Opera, New York City Ballet, New York Philharmonic, The New York Public Library for the Performing Arts, the School of American Ballet, and Lincoln Center for the Performing Arts. **Campus photography by Mark Bussell

About the Role

Position

Guest Experience Representative

Department

Guest Experience

Overview

Lincoln Center for the Performing Arts (LCPA) serves three primary roles: it is the world’s leading presenter of superb artistic programming, is a national leader in arts education and community relations, and functions as the manager of the Lincoln Center campus, which is home to 11 separate resident organizations. LCPA presents over 350 performances annually throughout our different performance series.

Guest Experience Representatives (GE Reps) are the welcoming faces of Lincoln Center. They greet guests at events and performances in David Geffen Hall, Alice Tully Hall, The David Rubenstein Atrium, Stanley Kaplan Penthouse, Clark Studio, and many outdoor performance spaces around campus. In addition to greeting and general way finding, they assist guests at all entry & security check points. It is important Guest Experience Reps always model Lincoln Center’s three Guest Experience Principles: Inclusive, Engaged and Distinct.

You’ll be a great fit if can perform the following:

Greet guests attending events presented by Lincoln Center.
Ensure all guests comply with current health and safety protocols, upon entry, during events and exit.
Exemplify excellent customer care characteristics in all interactions with patrons, guests, and fellow co-workers.
Provide accurate information about an event or venue upon request, including directions, program or constituent organizations.
Work with Security to maintain access control to performance areas and assist guests at all Security check points.
Distribute event materials to guests as needed.
Notify management and/or Security of any emergency situations immediately as they occur.

You’ll Be a great fit if you have the following:

Proven customer service experience.
Strong interpersonal and communication skills.
Ability to multi-task and problem solve in a fast-paced environment.
Flexible availability is a must, including being able to work during matinee, evening, and weekend performances numerous times a week
Ability to stand for varying periods of time; such requirements to be performed either with or without reasonable accommodation.

Required Availability: Candidates must be available for the following key dates/times to be considered. Please note all interviews and trainings listed below will occur in-person at Lincoln Center.

Duration: This is a part-time temporary position June 3, 2026 through August 9, 2026.

Interview Day: April 29, 2026 between 10am-6pm

Orientation: There will be an orientation scheduled to onboard all new employees (strongly encouraged but not required) for May 18, 2026 and June 2, 2026.

Training: June 3, 2026 from 12pm-4pm

Summer for the City Team Meeting: Either June 8^th from 5pm-8pm or June 9^th from 12pm-3pm (please note candidates do not need to be available for both June 8^th and 9^th)

Submission Procedure: Cover letters, outlining your interest in Lincoln Center, are required for applications to be considered complete. Submissions without cover letters will not be reviewed.

Internal candidates should submit an application via the employee portal.

What is Lincoln Center for the Performing Arts? 

Lincoln Center for the Performing Arts (LCPA) is the world’s leading performing arts center in the heart of New York City. In these times of heightened anxiety and vigilance, we are holding on to the important role the arts play in our lives: they nourish our hearts and minds, teach us valuable lessons and critical skills, and help us create community. We are resolved not to lose sight of what connects us, and we hope you will consider joining our talented, diverse team.   

We are:  

1. The manager of the Lincoln Center Campus. 

We are part of 16 acres of activity and one of eleven amazing resident organizations

2. A leading Arts Presenter.   

We curate a number of series showcasing music, dance, and theater

3. An Education Hub.   

We have reached 20 million students, educators, principals, and community members

Who are our people?  

Lincoln Center is a diverse team of dreamers, collaborators, and entrepreneurs who use unique platforms in the heart of New York City and beyond to advocate for the transformative impact of artistic experiences.   

Lincoln Center People imagine and create in concert with this mission by founding President John D. Rockefeller III - "The arts are not for the privileged few, but for the many. Their place is not on the periphery of daily life, but at its center."   

Lincoln Center welcomes applicants from all sectors who agilely solve problems, show up as they are, and can't stop innovating.  

What’s the news? 

Recent and Upcoming Programming

Campus Happenings

Legacies of San Juan Hill

Who is our President and CEO?  

Dr. Mariko Silver

Join us! 

It is the policy of Lincoln Center for the Performing Arts, Inc., to ensure equal employment opportunity without discrimination or harassment on the basis of race, creed, color, national origin, sex, age, religion, disability, marital or civil partnership/union status, familial or caregiver status, alienage or citizenship status, sexual orientation, gender identity or expression, pregnancy, military or veteran status, genetic information, predisposition, or carrier status, unemployment status, domestic violence, sexual violence, or stalking victim status, or any other characteristic protected by federal, state, or local law. LCPA is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

If you require reasonable accommodation in locating open positions, completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Abigail Worsnip at (212) 875–5324.

Key Skills

Customer ServiceInterpersonal SkillsCommunication SkillsMulti-taskingProblem SolvingFlexibilityAvailabilitySafety Protocol ComplianceAccess Control Assistance