Telehealth Medical Assistant I - Bilingual (Spanish) Concord, CA

This position is represented by SEIU Local 1021. 

Work Schedule: 

Monday: 8:30am - 5:00pm

Tuesday: 8:30am - 5:00pm

Wednesday: 8:30am - 5:00pm

Thursday: 8:30am - 5:00pm

Friday: 8:30am - 5:00pm

Saturday: 8:30am - 5:00pm (rotating)

This position is represented by SEIU Local 1021. 

APPLICATION INSTRUCTIONS: After review of your application, resume and qualifications, you may be invited to the next phase of the selection process, which includes a pre-recorded video interview, responding to screening questions. If you are being invited to do the video interview, you will receive an email and text with the video platform link and will have 5 days to complete this video interview.

SUMMARY 

The Reproductive Health Specialist II/III in Telehealth (“Telehealth RHS”) provides direct patient care in the Telehealth service including initiation of contact with the patient, registration and insurance verification duties, review of Telehealth specific consents and other requirements, review of sexual and medical history, chart documentation, and scheduling pick up and follow up appointments. The Telehealth RHS provides excellent customer service to patients and members of the Telehealth team.    

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Ability to fully and effectively function as an RHS II/III in the health center; completed front office, back office (TRN-01) and MAB (TRN-05) training.
• Works on a team with other Telehealth RHSs and Telehealth Clinicians. 
• Communicates regularly and effectively with their direct Telehealth team and the larger Telehealth team for the day. Utilizes Skype or other messaging program to keep partner RHS and Clinician informed. 
• Initiates virtual communication with patients, including both phone and video platforms.
• Registers new patients at PPNorCal; updates information for established patients.
• Assess eligibility for funding, health insurance and/or fees. Complete on-line eligibility processes.
• Input and update patient information in the electronic health record. 
• Ensure clear patient consenting for virtual services; documents in the health record appropriately.
• Provide accurate, patient-centered health information.
• Triage questions to Telehealth clinicians as needed.
• Triage patients to in-person health center visits as needed.
• Schedules pick up, blood work, follow up or other appointments as needed.
• Communicates clearly when a patient is ready for the Telehealth clinician. 
• Assist the Telehealth daily team with downtime duties, including but not limited to reviewing future appointments, reviewing payment and insurance information, documenting information or notes in the patient record to support increased communication and efficiency of the Telehealth team. 
• Participate in Telehealth efforts to achieve established goals for productivity.
• Participate in Telehealth efforts to achieve established revenue cycle goals.
• Works regularly in a PPNorCal health center providing direct patient care, approximately 20% of the time. 
• Active participation in the advancement of PPNorCal’s Diversity, Equity, and Inclusion commitment

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. 

Preferred Qualifications

• Bilingual in English and Spanish. 

LANGUAGE SKILLS

Ability to read and interpret documents such as medical protocols, safety rules, operating and maintenance instructions, and procedure manuals. Ability to document in medical chart concisely, accurately and according to PPNorCal protocols. 

MATHEMATICAL SKILLS 

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to manage cash, make change, and balance the daily posts.

REASONING ABILITY 

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER/TECHNICAL SKILLS 

To perform this job successfully, an individual should have knowledge of basic keyboarding, internet access and email systems. Knowledge/experience with EHR & EPM systems preferred. Knowledge/experience with Skype or other synchronous messaging systems preferred. 

PROTECTED HEALTH INFORMATION (PHI) ACCESS REQUIREMENT

As required for health care operations and patient treatment.

CERTIFICATES, LICENSES, REGISTRATIONS

Must have reliable automobile transportation and a valid California Driver's License and insurance.

OTHER SKILLS, ABILITIES, QUALIFICATIONS

• Ability to work calmly, efficiently and represent the organization with a high degree of professionalism. 
• Excellent customer service, problem solving, judgment, organizational and communication skills.
• Ability to multi-task and to work independently and as a member of the team. 
• Ability to support the provision of reproductive healthcare services to socioeconomically diverse populations with cultural competency. 
• Ability to support the provision of reproductive health care services with a non-judgmental, patient-centered approach.
• Commitment to quality healthcare.
• Ability to work in a busy environment, manage multiple tasks simultaneously without compromising accuracy, attention to detail, and courtesy and respect to patients and staff.
• Through team meetings and discussions, help develop ideas for improving services in ways that are patient focused.  
• Remain flexible and available to change scheduled hours as needed to meet needs of the Telehealth service. 

Pay Range: The wage scale reflects the compensation that a new employee can expect to receive if offered employment. The wage scale for this position is $25.00 - $29.87 per hour, based on relevant professional years of experience.

Planned Parenthood Northern California is an equal opportunity employer and works affirmatively to include diversity among its staff and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender identity, sexual orientation, national origin, age, disability, income, marital status, or any other irrelevant dimension of diversity. PPNorCal values collaboration between employees of diverse backgrounds and experiences.

We provide healthcare and education services to 137,000 adults and youth every year at 17 health centers located throughout 20 Northern California counties. Planned Parenthood Northern California offers high-quality, affordable health care to all, regardless of income, insurance, or immigration status. We care. No matter what!

Our experienced and caring medical staff gives each patient honest information and personal attention. We provide a full range of services, including birth control, breast exams, cancer screenings, medication and in-clinic abortion, pregnancy testing and counseling, prenatal care, PrEP, and nPEP to prevent HIV infection, STI screening and treatment, vasectomy and infertility services, gender-affirming hormone therapy, and more.