JOB DETAILS

Redeem Coordinator

CompanySunflower
LocationTel-Aviv
Work ModeOn Site
PostedApril 26, 2026
About The Company
Sunflower Gaming LLC is a premier slot game development studio dedicated to creating premium casino gaming experiences that players love. Our Philosophy: "We don't create games that burn bright and fade fast. We craft experiences that players return to again and again — games with depth, balance, and that unmistakable magic that keeps you coming back for more."
About the Role

Be the integrity champion of our gaming platform. As a Redeem Coordinator, you’ll protect our community by managing high-stakes transactions, ensuring every player receives fair and accurate redemptions, and preventing fraud that could harm both players and the business.


Responsibilities

  • Be the trusted voice for every player inquiry, resolve complex redemption questions with expertise and care
  • Turn redemption moments into player loyalty, make every transaction smooth, transparent, and delightful
  • Guard against fraud with sharp instincts and data-driven analysis, be the security sentinel protecting both players and company
  • Dig into player data to spot trends, validate requests, and make informed approval decisions
  • Uphold rigorous compliance standards on every approval, keeping the platform trustworthy and secure
  • Stay ahead of emerging threats by identifying unusual patterns and escalating new fraud schemes for investigation

Requirements

  • Native-level English communication, clear, persuasive, and professional
  • Empathy meets excellence, you understand player needs while maintaining company interests
  • Uncompromising integrity and discretion with sensitive player and financial data
  • Precision-focused, every number and transaction gets your meticulous attention
  • Thrives under pressure, you stay sharp, calm, and solution-focused when deadlines matter most
Key Skills
CommunicationProblem SolvingFraud DetectionData AnalysisComplianceAttention To DetailDecision MakingCustomer ServiceIntegrityDiscretionPressure Management
Categories
Security & SafetyCustomer Service & SupportData & AnalyticsFinance & Accounting
Job Information
📋Core Responsibilities
The Redeem Coordinator will act as the integrity champion by managing high-stakes transactions, ensuring fair and accurate player redemptions, and serving as the trusted voice for player inquiries. Key duties include guarding against fraud through data analysis and making informed approval decisions while upholding compliance standards.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
1
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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