JOB DETAILS

Supervisor - High Wycombe (16 hours)

CompanyRituals
LocationHigh Wycombe
Work ModeOn Site
PostedMarch 16, 2026
About The Company
Founded in 2000 in Amsterdam, The Netherlands, Rituals was the first luxury brand to combine home and body products. To date, we've opened 1000 stores in 36 countries and have become a renowned wellbeing destination. Led by our philosophy, The Art of Soulful Living, we're committed to helping consumers on their journey to personal wellbeing, providing tips, inspiration and products to reconnect body, mind and soul. As a certified B Corp™ we believe in sustainable wellbeing, with collections that are good for people and good for the planet. This is supported by our three pillars: Clean, Conscious, and Caring. Clean: 79% of our personal care products contain >90% natural origin ingredients, and by 2023 all formulas will meet this standard. Conscious: we make sustainable choices; every collection has refill options, and we plant, protect, or restore a tree for every refill sold. Caring: we proudly support social initiatives including Tiny Miracles, a pioneering foundation that helps break the poverty cycle by providing life-changing work for underserved communities in Mumbai, India. This philosophy of sustainable wellbeing is embedded into our company culture. Our people are open minded, customer first oriented, and energetic. If you want to hear more, then keep an eye out on our vacancies, and we hope to have you join us in our offices or stores.
About the Role

Job Description

As a Rituals Expert, you’re part of our in-store management team. You are a master of the Rituals feel good experience with the product expertise to match. You are a true brand ambassador, listening to our customers’ needs and at the same time, you are a role model and mentor to our Rituals Advisors.

Being a Rituals Expert means being a lead sales advisor with ambitions of expanding your professional skill set in luxury retail and cosmetics!

You’ll be working alongside your Store Manager, Assistant Store Manager and Rituals Advisors to reach your personal goals and goals for your store. You’ll interact directly with customers to ensure an optimal customer experience and you’ll mentor and support Rituals Advisors.

Qualifications

High on energy, low on ego and with a little bit of humour!

You are ‘one of a kind’ because your ability to mentor your team members and connect with customers, so everyone feels at home in our stores. In addition, as Rituals Expert, you are professional and excited about our brand and know how to share that excitement with your team members and our customers!

On top of that, you have:

  • Prior experience as a supervisor or Team Leader within retail or hospitality.
  • Strong motivation to reach performance targets.
  • A customer-service mentality and team-player’s work ethic
  • Decision making and problem-solving skills.
  • Eye for detail, organised and structured.
  • Rituals Job Grade Shops: 10
  • Hours per week: 16-24
  • Type of Shop: Regular Shop
  • Rituals Job Profile: Rituals Expert
  • Rituals Job Family: Retail Sales
  • Department: Stores
  • Shop Job Title: Rituals Expert
    • Key Skills
    Brand AmbassadorProduct ExpertiseCustomer ExperienceMentoringSales AdvisorPerformance TargetsCustomer ServiceTeam PlayerDecision MakingProblem SolvingOrganisedStructured
    Categories
    RetailSalesManagement & LeadershipCustomer Service & SupportHospitality
    Job Information
    📋Core Responsibilities
    The Rituals Expert acts as part of the in-store management team, serving as a lead sales advisor who mentors Rituals Advisors and ensures an optimal customer experience by sharing brand excitement. This role involves working alongside store management to achieve personal and store performance goals.
    📋Job Type
    part time
    📊Experience Level
    0-2
    💼Company Size
    7809
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    24 hours
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