Office Manager

Description

About Us

Our mission is simple: we want to provide the very best in Life Insurance, Mortuary, Cemetery and Mortgages. People love our products and people love working here too . We've been recognized as a "Top Workplace" for 6 years in a row.

Essential Duties and Responsibilities: 

 We are seeking an experienced and compassionate Office Administration Manager to join our team at a funeral home. The ideal candidate will oversee the daily operations of the office, ensuring all administrative tasks are completed efficiently and effectively while supporting both staff and families with professionalism and care. This role is well-suited for someone who is highly organized, detail-oriented, and committed to providing a respectful and supportive environment. This position follows a Tuesday–Saturday schedule. If you believe you have what it takes to make a meaningful difference in the lives of others, we encourage you to apply for this rewarding opportunity that offers both personal fulfillment and professional growth. 

Responsibilities:

• Manage the daily operations of   the office, including scheduling appointments, answering phone calls, and   responding to emails
• Oversee the preparation of   funeral arrangements, including coordinating with families, funeral   directors, and other staff members
• Maintain accurate records of all   financial transactions, including accounts payable and receivable, payroll,   and inventory
• Ensure that all office equipment   and supplies are maintained and in good working order
• Provide exceptional customer   service to families and visitors, ensuring that their needs are met with   compassion and professionalism
• Advanced computer skills: Type   60-100 WPM, must be proficient with Microsoft Word, Excel, Power Point,   Canva, Adobe Photoshop and other related graphic design software   platforms
• Manage a multiple-line phone   system successfully and manage high traffic volume in calls and walk in   business
• Must be able to demonstrate   organization and efficiency. Workload and assignment deadlines must be met   regardless of how busy or hectic the office will get from time to time 
• Creative writing skills are   needed to help compose obituaries, programs and other advertising materials   that will be put together under the direction of the location manager
• Graphic design abilities:   Comfortable using Photoshop and Publisher to design marketing materials under   the direction of the location manager. You will be responsible for designing   customized programs for families
• Must be able to lead and guide a   family through the process of completing information needed for their loved   one's funeral service
• Office management duties will   also include drafting obituaries, designing customized programs, putting   together funeral packets for every family served, scanning and editing photos   for obituary and DVD tributes, include closing out files and communicating   with our corporate office on details pertaining to the files
• Other duties as assigned

Requirements

Education and/or Work Experience Requirements: 

• High   school diploma or equivalent; associate or bachelor's degree preferred
• 3+   years of experience in office management or a related field
• Excellent   organizational and time management skills
• Strong   communication and interpersonal skills
• Ability   to work independently and as part of a team
• Proficiency   in Microsoft Office and other office software
• Sensitivity   to the needs of grieving families and the ability to provide compassionate   support
• Must be able to work under pressure and meet   deadlines, while maintaining a positive attitude and providing exemplary   customer service
• Must be comfortable with death. We are dealing with grieving   families, and they rely upon us to help them through the process of planning   their loved one's funeral service. The candidate must be able to demonstrate   a high level of compassion and empathy for others, but can successfully   accomplish the required tasks at hand
• Ability to work independently and to carry out   assignments to completion within parameters of instructions given, prescribed   routines, and standard accepted practices
• Excellent computer proficiency (MS Office –   Word, Excel, PowerPoint and Outlook, etc.)
• Ability to act with integrity, professionalism, and confidentiality 

Physical Requirements: 

• Ability  to safely and successfully perform the essential job functions consistent   with the ADA, FMLA and other federal, state and local standards, including   meeting qualitative and/or quantitative productivity standards. 
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and   other federal, state and local standards
• Must be able to occasionally lift and carry up to 15 lbs.
• Must be able to talk, listen and speak clearly on telephone
• Must be able to sit for prolonged periods at a desk, while working on a computer 

Requirements

What We'll Love About You

• You are required to have a professional appearance
• Excellent customer service and hospitality experience critical
• Must work well with others
• Strong communication skills
• Maintain strict confidentiality at all times
• Advanced computer skills: Type 60-100 WPM, must be proficient with Microsoft Word, Excel, Power Point, Publisher, Adobe Photoshop and other related graphic design software platforms
• Must be able to navigate the internet and use internet based programs such as Google, Yahoo, and Bing
• Telephone etiquette: answering phone calls in a warm and friendly manner and fielding calls to the appropriate staff is an everyday event
• Manage a multiple-line phone system successfully and manage high traffic volume in calls and walk in business
• Works well under pressure: the environment here is extremely fast paced
• Must be able to demonstrate organization and efficiency. Work load and assignment deadlines must be met regardless of how busy or hectic the office will get from time to time
• Creative writing skills are needed to help compose obituaries, programs and other advertising materials that will be put together under the direction of the location manager
• Graphic design abilities: Comfortable using Photoshop and Publisher to design marketing materials under the direction of the location manager. You will be responsible for designing customized programs for families
• Must be teachable and open to new ideas and suggestions and have the ability to learn quickly
• Excellent customer service skills. You have one chance to create a first impression. It better be done right the first time
• Demonstrate a high level of problem solving skills. The ability to help develop new operating procedures within the office to create more efficiency among staff members is required
• Hard working, self-motivated, dedicated professional who is not afraid to get to work and make improvements where needed
• Disciplined and loyal to the cause
• Must be comfortable with death. We are dealing with grieving families and they rely upon us to help them through the process of planning their loved one's funeral service. The candidate must be able to demonstrate a high level of compassion and empathy for others, but can successfully accomplish the required tasks at hand
• Must be able to lead and guide a family through the process of completing information needed for their loved one's funeral service
• Office management duties will also include drafting obituaries, designing customized programs, putting together funeral packets for every family served, scanning and editing photos for obituary and DVD tributes, include closing out files and communicating with our corporate office on details pertaining to the files
• Inventory tracking skills will be needed as this candidate will be responsible for monthly, quarterly and yearly inventory tracking.
• If you think you have what it takes to make a profound difference in the lives of others then we want to hear from you. This is an exciting opportunity that will bring about a whole new level of success and satisfaction beyond measure

What You'll Love About Us

• Great Company Culture. Top Workplaces 6 years in a row
• Rest and Relaxation. 2 weeks paid time off, 10 paid holidays, and accrued sick leave
• Health Benefits. Medical with HSA and FSA options, dental, and vision
• Prepare for the Future. 401(k) with company match