JOB DETAILS

Patient Services Coordinator

CompanyUniversity Clinical Health
LocationMemphis
Work ModeOn Site
PostedMarch 16, 2026
About The Company
University Clinical Health has more than 175 renowned physicians experienced in over 19 disciplines, from excellence in plastic surgery and ophthalmology to providing care to critically ill and premature infants at Le Bonheur Children’s Hospital and the Sheldon B. Korones Newborn Center at Regional One Health. From nephrology care in hospitals and dialysis centers to the highest quality family practice, addiction medicine and dermatology at our own clinical practice offices, University Clinical Health physicians offer primary and specialty care across the Mid-South and beyond. Our physicians serve on the faculty at the University of Tennessee College of Medicine, providing them with access to cutting-edge medical research and the latest medical treatments, and their patients with the best and most current care available. Many of our physicians have also been recognized nationally for their contributions to their respective fields by publications such as Best Doctors in America® and America’s Top Doctors®. All of our doctors are recognized experts in their fields and respected educators. If you have a medical need, a call to University Clinical Health can be your first step toward treatment.
About the Role

Description

Who We Are:

As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175+ providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients. 


Position Summary:

The Patient Services Coordinator (PSC) performs appointment scheduling and registration for patients and updates demographic information. The PSC will also perform various patient care activities to assist physicians, including preparing the examination room for the patient, taking patient vital signs, and recording vitals in medical charts. This position also maintains patients’ medical charts and receives co-payments for the visit. 


Key Results Areas (KRAs):

  • Physician order execution
  • Patient satisfaction
  • Clinic resource availability
  • Regulatory compliance
  • Phone triage
  • Pre-certification & authorization
  • Patient care
  • Patient scheduling 
  • Prescription refill authorizations 
  • Chart preparation 
  • Ability to travel to satellite clinic 1-2 times weekly

Core Competencies 

  • Ability to prioritize and multi-task
  • Excellent communication skills 
  • Keyboarding skills and aptitude for learning patient database program
  • Knowledge of OSHA requirements
  • Knowledge of medical terminology
  • Committed to supporting UCH’s standard to medical excellence

Requirements

Education & Experience:

  • High School diploma or equivalent Required
  • Certified Medical Assistant Certification from an accredited teaching establishment Required
    • If not currently certified, must obtain certification within the first 90 days of employment.
  • 1 - 2 years of related work experience is Preferred
Key Skills
Appointment SchedulingRegistrationDemographic Information UpdatesVital Signs TakingMedical Chart MaintenanceCo-payment CollectionPhysician Order ExecutionPatient SatisfactionPhone TriagePre-certificationAuthorizationPrescription Refill AuthorizationsChart PreparationPrioritizationMulti-taskingCommunication
Categories
HealthcareAdministrativeCustomer Service & Support
Job Information
📋Core Responsibilities
The Patient Services Coordinator is responsible for scheduling appointments, registering patients, updating demographic information, and performing basic patient care activities such as preparing rooms and recording vital signs. This role also involves maintaining medical charts and processing co-payments for patient visits.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
170
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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