Banquet Houseperson

Description

Job Summary

The Banquet Houseperson is responsible for the setup and breakdown of function rooms and banquet areas in prescribed manner, thereby enhancing the positive guest experience. 

Essential Duties and Responsibilities

· Provide professional and courteous guest service at all times

· Implement function setup and breakdown as prescribed in the banquet orders

· Clean and refresh all function rooms & outdoor space daily

· Clean and restock all areas within the facility: bathrooms, windows, hallways, including kitchen bathrooms

· Empty outside trash and maintain the cleanliness of outside areas

· Maintain neat and clean storage and work areas

· Assist Event Set-Up Associates as requested

· Ability to work well with a diverse group of people

Additional Duties

· Complete projects as determined by the Director of Operations

· Attend department meetings

· Actively seek out other tasks when current work is complete

· Assist other coworkers/departments when necessary

· Participate in ongoing education and training

· Other duties as assigned

Requirements

Essential Behavior Requirement:

? Celebrate True Hospitality: Delight guests with heart and intention. Anticipate guest needs. Treat every guest like your only guest.

? Be Fully Present: Clear your mind of distractions and bring your full energy to every guest interaction. We’re not just serving—we’re creating magic. That means every smile, every conversation, every moment counts. Your presence is part of your uniform—just as important as what you wear.

? Show Confidence: Stand tall, smile genuinely, and make direct eye contact. Confidence is contagious, and it starts with your presence. Never lean on tables, counters, or surfaces.

? Full Hands in, Full Hands Out: Always move with purpose, bus tables, run food, interact with guests, and teammates. Own your section.

? Handle Food & Drinks Professionally: Handle glasses by the base or stem. Handle utensils by the handles. Never touch eating surfaces with your hands.

? Know Our Story: Understand our menus, mission, courtyard, rooftop, and event spaces. Share our story proudly.

Minimum Qualifications

•  Education or Experience- No high school diploma required; one month of related hospitality experience and/or training
•  Language Skills- Must have developed language skills to the point of being able to: read and interpret detailed instructions, safety rules, operating and maintenance instructions, and procedure manuals. Speak clearly, distinctly, and with confidence, using appropriate pauses, emphasis, and punctuation
•  Reasoning Ability- Must have developed reasoning skills to be able to: apply common sense and understanding to carry out instructions in written, oral, or diagram form. Ability to professionally deal with problems in standardized situations.

Physical Requirements

•  Non-slip shoes are recommended
• Ability to pass a pre-employment drug test and background check
•  Requires walking, sitting, and standing to a significant degree, reaching, handling, climbing, balancing, kneeling, crouching, stooping, talking, hearing, seeing, and smelling
•  Lifting up to 100 lbs. maximum with frequent lifting and/or carrying or transporting of food, objects, or equipment weighing up to 75 lbs. May include lifting or moving: banquet tables, stage, table and/or dance floor carts, chairs, etc.
•  Inside environmental conditions protected from weather conditions but not necessarily from temperature changes. Exposure to extremes of exterior temperature changes and noise:

- Temperature Changes: Variations in temperature, which are sufficiently high or low to cause marked bodily discomfort, including exterior cold, heat, humid, and wet conditions

- Noise: Sufficient noise, such as music, either constant or intermittent, to cause marked distraction or possible injury to the sense of hearing if endured day after day