Fraud Manager

Description

About the Role: 

The Fraud Manager leads FFB Bank’s enterprise-wide Fraud Program, providing strategic oversight of fraud prevention, detection, and investigations. Reporting to senior leadership, the role manages the Fraud Operations team and collaborates with internal partners, external stakeholders, and clients to ensure effective risk mitigation. This position drives strategic initiatives, strengthens cross-functional communication, and promotes operational excellence across the organization.

Essential Duties: 

• Contributes to process improvement by identifying inefficiencies and offering solutions within workflows.
• Drives team performance by setting clear goals, monitoring results, and implementing strategies to exceed targets.
• Supervises, coaches, and develops staff including conducting performance evaluations, taking corrective action and providing ongoing feedback and mentorship.
• Collaborates with senior leadership and cross-functional teams to support company initiatives and strategic objectives.
• Leads the Fraud Operations team while cultivating a culture of teamwork, open communication, accountability, and service excellence.
• Oversees all fraud-related services offered across FFB to ensure effective and consistent delivery.
• Coaches and develops staff to support high performance, continuous learning, and professional growth.
• Ensures team members are trained, evaluated, and motivated to deliver progressive and effective fraud mitigation.
• Oversees fraud detection, prevention, and mitigation activities across multiple FFB business lines, ensuring alignment with FFB policies, regulatory requirements, and industry best practices.
• Enhances fraud analytics tools, processes, and reporting to strengthen identification of emerging risks and improve organizational awareness.
• Conducts ongoing assessments of fraud and money-laundering risks, maintaining bi-annual fraud risk assessments and producing annual program reports for senior leadership.
• Recommends strategic enhancements to strengthen FFB’s overall Fraud and Financial Risk program.
• Leads investigations and work cross-functionally with Central Operations, Branch Operations, Merchant Services, BSA/AML, Compliance, Enterprise Risk Management (ERM), and other FFB departments. 
• Coordinates directly with clients to quickly, accurately, and professionally resolve fraud matters while providing clear communication and a positive client experience. 
• Serves as a primary liaison with law enforcement agencies and external partners, supporting cases and facilitating information-sharing as appropriate.
• Prepares and presents materials to leadership, committees, and business units that communicate fraud patterns, emerging trends, and mitigation strategies.
• Maintains ongoing updates to the FFB Fraud Program, ensuring alignment with strategic goals and regulatory expectations.
• Coordinates and delivers internal and external fraud prevention training aimed at strengthening organizational knowledge, client protection, and FFB’s fraud-aware culture. 
• Supports enterprise-wide fraud awareness campaigns and partner with all relative departments to ensure staff receive appropriate and timely training.
• Oversees and continuously improves FFB’s Fraud Program, including program development, monitoring, investigative processes, and risk-mitigation strategies.
• Partners with Human Resources, Legal, Compliance, and Internal Audit as needed to address internal risks and support coordinated risk-management efforts.
• Adheres to all FFB policies, procedures, and standards as outlined in the Employee Handbook and operational guidelines.
• Participates in required compliance, fraud, and risk training, ensuring alignment with FFB’s regulatory and ethical obligations.
• Ensures team compliance with internal policies and procedures, regulatory guidelines, and industry standards.
• Embodies the TRAC Values and Critical Behaviors (Teamwork, Relationship, Authenticity, Commitment) as core principles, using them to guide daily interactions and decision-making.
• Completes administrative tasks with a sense of urgency, including required Bank Compliance Training. Responds to internal and external inquiries via email, phone, or messaging platforms in a timely and professional manner. Positively represents the Bank through ethical conduct and community involvement.
• Demonstrates an understanding of and commitment to EEO policies. Fosters a respectful, inclusive workplace by valuing cultural differences, preventing harassment of any kind, and supporting a diverse workforce. 
• Ensures adherence to all Bank policies, procedures, and processes, along with applicable state and federal laws, rules, and regulations, ensuring confidentiality and data privacy while carrying out AML/CFT (Anti-Money Laundering and Countering the Financing of Terrorism) responsibilities specific to the role.
• Performs duties in an office or home office environment, involving tasks such as writing, typing, speaking, lifting moderate weights, and operating office equipment. The position requires physical activities like sitting, walking, and reaching. Reasonable accommodation can be made for individuals with disabilities to perform essential functions.
• Travels up to 10%, including but not limited to attending company meetings, training sessions, and corporate events, with travel typically being regional or local based on business needs.

Requirements

•  Bachelor’s degree from an accredited college or university in a relevant field (e.g., Business, Finance, or related) preferred. Professional certification in financial crime or fraud prevention (e.g., CFE, CAMS, CFCS, or comparable bank trade association credential) preferred. 
• Minimum 6–10 years of related leadership experience, with at least 7 years in federal and state fraud, financial crime, and consumer protection laws and regulations capacity, risk frameworks, and control expectations   required.
• Demonstrated experience in fraud prevention, investigations, and operational leadership within a financial institution 
• Ability to lead teams, influence cross-functional partners, and operate effectively in a fast-paced banking environment
• Excellent organizational and time management skills, with the ability to provide leadership, delegation, motivation, problem resolution, and training for 1 or more employees using positive supervisory techniques to ensure maximum productivity.
• Capable of establishing performance standards, measuring outcomes, taking corrective action, and appropriately rewarding employees.
• Comprehensive knowledge of management procedures, with the ability to plan department activities including developing strategies and creating policies and procedures. 
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook) required. 
• Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers, vendors and employees. 
• Strong teamwork and relationship skills with the ability to lead collaborative efforts, foster alignment, and drive results. 
• Ability to take initiative and impact change within the Bank through consensus building, negotiation, and conflict resolution. 
• Commitment to continuous learning and professional development of self and team members to stay current with industry standards and best practices. 
• Demonstrated ability to maintain authenticity and integrity in all professional interactions, ensuring trust and credibility with team members, customers, and direct reports.
• Willingness to take on special projects and perform other duties as assigned, beyond core responsibilities, to support team and organizational needs.
• Capable of managing multiple priorities and meeting deadlines in a dynamic environment.
• Proven ability to adapt to changing priorities and procedures.
• Current driver’s license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities.

What It’s Like to Work Here  

We believe our people are our greatest asset. That’s why we foster a supportive, collaborative workplace where employees are empowered to grow, contribute ideas, and make a real impact.  

Highlights include:  

Employee ownership through our ESOP program  

A collaborative, close-knit culture  

Opportunities to participate in community and networking events  

Benefits:  

• Medical, dental, and vision coverage  
• Life insurance 
• Paid vacation 
• 401(k) retirement plan 
• Training & development opportunities 
• Tuition reimbursement 
• Employee Assistance Program 
• Internal job postings and referral program  

Our Values 

At FFB, we live by our core values: Teamwork, Relationship, Authenticity, and Commitment (TRAC).  

Our team members bring these values to life by collaborating with colleagues, building trust with clients, communicating openly, and taking pride in doing amazing work every day!