Store Assistant Manager

Description

Concentric is the first national industrial power services organization delivering forklift and critical power and maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, GuaranteedPOWER®, PerpetualPOWER® and PowerHIVE™ are industry firsts, improving reliability, sustainability and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more.

Interstate Batteries of Seattle NW, a division of Concentric, is a national leader of automotive and deep cycle batteries and accessories. Our goal at Interstate is to provide the Best customer service and the Best batteries to all of our customers.

Job Summary

The Interstate Batteries Store Assistant Manager is responsible for the overall management and operation of the retail store. Managing inventory, ensuring exceptional customer service, and achieving sales and profitability targets. The assistant store manager will report to the Retail Stores Manager.

Key Job Responsibilities:

• Provides ongoing customer service by addressing all questions or concerns regarding accounts, products, and services, both in-person and over the phone.
• Performs controlling inventories, reconciling cash with sales receipts, keeping operating records, or preparing daily records of transactions.
• Conducts regular meetings with management to ensure that goals and objectives are clearly communicated.
• Understands and utilizes systems and processes with multiple computer programs including Point of Sales system.
• Manually or mechanically transports materials and items from receiving or production areas to storage or other designated areas.
• Retrieves merchandise from the sales floor, stock room, or other inventory locations, as well as place special orders.
• Occasionally loads vehicle for delivery and drives a vehicle to deliver items to customer.
• Occasionally fabricates customer batteries and power supplies from stock components.
• Other duties as assigned by supervisor.

Key Performance Measurements:

• A score card that reflects achievement of monthly or quarterly sales targets, comparing actual sales to set goals.
• Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information. Other key metrics prescribed by Concentric Finance & Accounting leadership, resulting in positive customer and Company impact.
• Other key performance indicators as assigned.

Requirements

• High School or GED Diploma required. Prefer an associate degree from an approved two-year college or university or very strong equivalent experience.
• Minimum of two years of experience in a retail customer service environment.
• Proficiency in Microsoft Office including Excel, Word and PowerPoint.
• Strong communication and problem-solving skills.
• Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
• Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
• Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
• Ability to work collaboratively with other departments toward the greater good of the organization.
• Ability to adapt to a fast-changing environment.
• Ability to perform work on weekends and evenings as needed to meet applicable deadlines.
• Must have attention to detail with an eye for accuracy.
• Capable of identifying and completing critical tasks independently with a sense of urgency.

*This job description is subject to change at any time.

Benefits

At Concentric we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include:

• Competitive pay – Plus incentive opportunities and overtime potential for our hourly employees!
• Full benefits package that starts day one – Includes medical, dental, vision, company-paid life insurance and disability coverage.
• 401K with match
• 8 paid holidays
• Full-time Employees receive 128 Hours of PTO Annually
• Training and mentoring – Learn from our experts in the industry.
• Advancement opportunities.

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit or stand up to 8 hours; use hands to type, maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed in a office, or home office environment. The noise level in the office work environment is quiet to moderate.

The Concentric Company considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.