Receptionist

Description

• Create a positive first impression for guests and owners by delivering exceptional reception service and warm, professional greetings.
• Maintain the cleanliness and presentation of the front entrance, lobby, and      conference rooms at all times.
• Handle member/guest check-ins, check-outs, guest passes, and tee-time or amenity reservations.
• Receive and direct incoming calls on WindRiver main lines; provide overflow or      after-hours backup when facilities are closed.
• Follow up on overnight voicemails promptly each morning.
• Provide accurate, up-to-date information about club events, dining specials,   activities, and real-estate discovery tours.
• Complete Manor opening and closing checklists daily to ensure readiness and      security.
• Maintain an inviting, organized front-desk area and replenish WindRiver marketing as needed.

• Generate and distribute real-time reports on showings, tour activity, and lead      status for management and sales teams.
• Fulfill requests for sending or receiving mail, packages, and informational materials to prospects and owners.
• Perform general administrative tasks: filing, data entry, billing inquiries, mail      distribution, and preparation of member communications.
• Track and route maintenance or service requests to the appropriate department.
• Collaborate closely with all WindRiver departments—Golf, Dining, Events, Facilities      and Real Estate—to ensure seamless service delivery.
• Maintain strict confidentiality of member, owner, and prospect information.
• Provide expertise and back-up support to WindRiver Real-Estate and Administrative      departments as needed.

Requirements

• 1 year of previous receptionist experience (preferred).
• Must be minimum 18 years of age (required).
• High School Diploma (preferred).

• Ability to analyze and solve problems; efficiently handle multiple duties under      pressure.
• Must be willing to work a flexible schedule including weekends, holidays, and      evening shifts.
• Demonstrated positive interpersonal and communication skills with staff and customers.
• Professional demeanor with strong multitasking and organizational abilities.
• Proficiency with Microsoft Office and CRM systems.
• Ability to maintain confidentiality and work both independently and as part of a team.