JOB DETAILS
Member Services Representative - Full Time
CompanyGenisys Credit Union
LocationSterling Heights
Work ModeOn Site
PostedMarch 19, 2026
About The Company
Genisys Credit Union is a not-for-profit, member-owned financial institution that has been committed to helping its members financially since 1936. Based in Auburn Hills, Genisys is one of the largest credit unions in Michigan and one of the strongest in the country, with over $6 billion in assets. We consistently receive the highest ratings for safety and soundness and are focused on providing our more than 290,000 members nationwide with convenience and quality service through 32 branch locations, nearly 5,000 shared branches and 30,000 surcharge-free ATMs. We sponsor over 1,000 community events a year and provide over 5,000 hours of hands-on volunteer support. We are proud to be part of your community, and we truly believe that Genisys is “where you come first.”
Anyone can join! Visit our website for details: https://www.genisyscu.org/join
Federally Insured by the NCUA
About the Role
At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. Our locations are constantly recognized for providing excellent customer service to our members and we are excited to be adding to our team. We are currently seeking motivated candidates for a Full Time Member Services Representative position at our Sterling Heights branch. This position has the opportunity to earn incentives.
Position Purpose:
Ensures that members are promptly and professionally served by performing a broad variety of member services functions.
Job Duties (include but not limited to):
- Cross selling credit union products and services to provide high quality member service and reach credit union goals and objectives
- Opening and closing membership accounts
- Performs loan transactions from processing applications all the way to payout, following Genisys lending procedures and guidelines
- Ensures that members' requests and questions are promptly resolved whether in person, over the phone, or via other communication methods.
- Ensures that the Credit Union's quality reputation is maintained and projected.
- Obtains appropriate state license to sell loan protection insurances.
Qualifications:
- High School Graduate or equivalent required
- Customer service experience preferred
- Sales experience preferred
- Knowledge of lending processes helpful Skills/Abilities:
Skills and Abilities:
- Good communication skills
- Professional appearance, dress, and attitude
- Good math skills
- Able to operate related computer applications and basic business equipment
- Good typing skills
Benefits:
- Vacation and Paid Time Off
- Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, & Short Term/Long Term Disability Available
- Paid Tuition to $5000 per year
- Bereavement Pay
- Holiday pay at 8 hours per observed holiday
- 401k up to 3% match and 5% Profit Share
EOE M/F/Disability/Veteran
Key Skills
Cross SellingAccount OpeningLoan TransactionsCustomer ServiceCommunication SkillsProfessional AppearanceMath SkillsTyping SkillsComputer ApplicationsBusiness Equipment OperationLending ProceduresSales
Categories
Customer Service & SupportFinance & AccountingSales
Benefits
VacationPaid Time OffHealth InsuranceDental InsuranceVision InsuranceLife InsuranceFlexible Spending AccountsShort Term DisabilityLong Term DisabilityPaid TuitionBereavement PayHoliday Pay401kProfit Share
Job Information
📋Core Responsibilities
The primary role involves ensuring members receive prompt and professional service by executing a wide range of member service functions. Key duties include cross-selling credit union products, managing account openings and closings, and processing loan transactions from application to payout.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
388
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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