JOB DETAILS

Quality Claims Administrator Assistant

CompanyBentley Mills
LocationIndustry
Work ModeOn Site
PostedMarch 19, 2026
About The Company
45 years and counting—celebrating our sapphire anniversary in 2024. Defining style, color, quality, and service for over 45 years, Bentley manufactures and markets award-winning broadloom, carpet tile and area rug products for commercial interiors across the globe. Bentley is committed to sustainable commerce and innovation to integrate style and function with environmental practices through manufacturing in a LEED® EB Gold facility. Based in Los Angeles County, California, Bentley has been voted one of the Best Places to Work in Los Angeles by the Los Angeles Business Journal for six consecutive years and employs over 350 associates. Our workforce consists of 74% minority, 42.6% women and in upper management, there are 44% women and 60% minorities.
About the Role
The Quality Claims Administrator Assistant plays a critical role in managing and processing claims related to product quality issues within the organization. This position ensures that all claims are accurately documented, investigated, and resolved in a timely manner to maintain customer satisfaction and uphold company standards. The role involves close collaboration with quality assurance, customer service, and supply chain teams to identify root causes and implement corrective actions. The Quality Claims Administrator Assistant also monitors claim trends and generates reports to support continuous improvement initiatives. Ultimately, this position contributes to minimizing product defects and enhancing overall product quality through effective claims management.
Minimum Qualifications:
  • High school diploma or equivalent; associate or bachelor’s degree in business, quality management, or related field preferred.
  • Experience in claims administration, quality assurance, or customer service roles.
  • Proficiency with claims management or quality tracking software.
  • Strong organizational and documentation skills.
  • Excellent communication skills, both written and verbal.
Preferred Qualifications:
  • Experience working in manufacturing, supply chain, or product quality environments.
  • Familiarity with regulatory standards relevant to product quality and claims.
  • Advanced proficiency in data analysis tools such as Excel or business intelligence software.
  • Demonstrated ability to lead or contribute to continuous improvement projects.
Responsibilities:
  • Receive, review, and process quality claims submitted by customers or internal departments.
  • Coordinate investigations into product quality issues by gathering relevant data and liaising with cross-functional teams.
  • Document findings and resolutions accurately in the claims management system.
  • Communicate claim status updates and resolutions to customers and internal stakeholders promptly.
  • Analyze claim data to identify patterns or recurring issues and recommend corrective actions.
  • Support the development and implementation of quality improvement initiatives based on claim insights.
  • Ensure compliance with company policies and regulatory requirements related to claims handling.
  • Prepare regular reports on claim volumes, outcomes, and trends for management review.
Skills:
The Quality Claims Administrator Assistant uses strong organizational skills daily to manage multiple claims efficiently and ensure accurate documentation. Communication skills are essential for interacting with customers and internal teams to clarify claim details and provide timely updates. Analytical skills are applied to investigate claims thoroughly, identify root causes, and detect trends that inform quality improvements. Proficiency with claims management software and data analysis tools enables the administrator to track claims effectively and generate insightful reports. Additionally, knowledge of quality standards and regulatory requirements guides the administrator in maintaining compliance and supporting corrective action initiatives.

Bentley Mills is an Equal Opportunity/Affirmative Action Employer. Bentley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

*The “base salary range” provided above is a good faith estimate of what we expect to pay for this position. The range provided is required by CA, CO, CT, MD, NJ, NV, NY, OH, RI, WA State Law. Bentley Mills reserves the right to pay outside of the given range based on a variety of factors including but not limited to: candidate skills and experience, complexity of the job, budgetary factors, and local/geography. Bentley Mills conducts regular reviews of compensation ranges and therefore reserves the right to alter this range at any given time. 

Key Skills
Claims AdministrationQuality AssuranceCustomer ServiceDocumentationCommunicationData AnalysisClaims Management SoftwareRoot Cause AnalysisCorrective ActionsReportingCompliance
Categories
AdministrativeManufacturingCustomer Service & SupportData & Analytics
Job Information
📋Core Responsibilities
The assistant will receive, review, and process quality claims, coordinating investigations into product quality issues by gathering data and liaising with cross-functional teams. This role also involves documenting findings, communicating status updates, analyzing claim data for patterns, and supporting quality improvement initiatives.
📋Job Type
full time
💰Salary Range
$28 - $31
📊Experience Level
2-5
💼Company Size
236
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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