JOB DETAILS

Housekeeping Supervisor- AM Shift

CompanyLe Meridien & Sheraton Charlotte Hotels
LocationCharlotte
Work ModeOn Site
PostedMarch 19, 2026
About The Company
The Sheraton and Le Meridien Charlotte are located in Charlotte, NC, in the city's Uptown district. Our hotels are unique as we offer two full-service Marriott hotel brands under one roof. Guests are able to move among the hotels through lobbies, restaurants, and meeting space. The Sheraton has 305 guest rooms and Le Meridien has 300 guest rooms. Between the complex we offer 21 guest room suites. Our hotels place you near the Charlotte Convention Center, Spectrum Center and the Bank of America Stadium. Maintain your exercise regimen with a workout in our fitness center or outdoor pool. Enjoy dining at Social Bar & Kitchen for breakfast, lunch, or dinner. Grab a craft beer and delicious bite at Craft City Sports Pub while watching one of your favorite sports team. Later, reconnect at our rooftop venue, City Lights, where signature cocktails are paired with some of the best sunset views and light bites in Uptown Charlotte, NC. We offer more than 65,000 square feet of event space, a total of 29 meeting rooms and unique spaces perfect for your opening and closing receptions. Our event space is perfect for any meeting or special occasion. Take advantage of our modern hotel amenities, including free Wi-Fi, self or valet parking. Expect an exceptional stay at our Charlotte, NC, Uptown hotel.
About the Role

Description

The Le Meridien Sheraton Charlotte Hotel is currently seeking individuals for the positions of Housekeeping Supervisor to join our Housekeeping team at our StepStone Hospitality managed hotel. The Supervisor will report to the Executive Housekeeper.

The role is to ensure that the cleaning of guest rooms, public space and back of the house are up to standard.


Responsibilities include:

· Report to Housekeeping Office at the beginning of shift, pick up and sign out key, and return key when reporting to office at end of shift.

· Open and close the department in the absence of the Executive Housekeeper including assignment of room boards, keys, and any other opening and closing requirements.

· Take all incoming Housekeeping calls and respond the guest’s needs.

· Perform inventories of supplies and order for par levels

· Log all missing items and maintain catalog of lost and found and ship or mail out claimed items to the guests.

· Report all items in need of repair to supervisor and maintain equipment used in work.

· Protect guest safety and well-being; be courteous to all guests and co-workers.

· Ability to accurately use various office software.

· Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

· Ability to accurately report information.

· Ability to scrupulously follow all StepStone and hotel policies and procedures.

· Attend required meetings.

· Additional language ability preferred.

Requirements


MUST BE AVAILABLE TO WORK WEEKENDS AND HOLIDAYS

  • Ability to work with management on special projects
  • Strong attention to detail with a sense of urgency as required
  • Must be able to lift a minimum of 20 lbs
  • Must be able to push or pull a minimum of 20 lbs
  • Must be able to communicate via radio and phone as needed
  • Must be able to clean rooms if necessary

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Key Skills
Guest Room CleaningPublic Space CleaningBack of House CleaningKey ManagementDepartment OpeningDepartment ClosingHandling CallsSupply InventoryLost And Found ManagementRepair ReportingGuest SafetyOffice Software ProficiencyEnglish CommunicationAccurate ReportingPolicy AdherenceAttention To Detail
Categories
HospitalityManagement & LeadershipAdministrativeSecurity & Safety
Job Information
📋Core Responsibilities
The supervisor ensures that guest rooms, public spaces, and back-of-house areas meet established standards, reporting directly to the Executive Housekeeper. Key duties include managing shift openings/closings, handling guest calls, tracking inventory, managing lost and found, and reporting necessary repairs.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
12
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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