JOB DETAILS

Customer Service Specialist

CompanyAbbott
LocationTaguig
Work ModeOn Site
PostedMarch 20, 2026
About The Company
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and www.facebook.com/AbbottCareers, on Instagram @AbbottGlobal, and on X @AbbottNews. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. Terms of Use: https://www.abbott.com/social-media-terms-of-use.html Privacy Policy: https://abbo.tt/privacy
About the Role

     

JOB DESCRIPTION:

Point-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes globally. Abbott brings a variety of expert viewpoints on new innovations, insights, and impacts that are shaping the future of diagnostics around the world. Abbott Rapid Dx North America, LLC’s Orlando site is part of Global Business Services (GBS) within the Abbott Rapid 
Diagnostics Division. We have a global accountability to delivery an exceptional customer experience and create business value through compliance, standardization and data analytics. GBS also designs and develops Software 
products for ARDx businesses. The GBS group fosters a collaborative, team focused and winning environment where employees are accountable and encouraged to develop themselves. 

The Customer Service Specialist- (ADPI) is responsible for the processing of inbound purchase orders in an efficient and accurate manner. Their responsibility includes, but is not limited to, returns and credits, sales order escalations, error reviews and allocations.

This position is responsible for the adherence of all procedures and Service Level Agreements (SLAs) established by Abbott Rapid Dx North America, LLC.

Duties and Responsibilities:

  • Manage and process the workflow related to customer purchase orders which includes: Fax and Email purchase orders into Esker (fax automation solution), EDI (Electronic Data Interface), and salesforce.com (CRM)
  • Assume ownership and responsibility for data accuracy of all sales order information that is entered into Abbott Rapid Dx North America’s SAP ERP system
  • Managing incoming requests from functional mailboxes. Review and respond to all emails with professionalism, accurate information and ensure timely follow-ups
  • Work with Master Data, Purchasing, Finance, Sales/Marketing, Distribution Centers and other relevant functions regarding allocations, returns/credits and other order issues
  • Ability to investigate and resolve escalated orders from all sales order processing channels (Esker, SAP and Salesforce.com) and elevate to Subject Matter Expert (SME) and Team Lead/Supervisor if necessary
  • Generate reports as needed, but not limited to, open orders, billing block and error trending
  • Collaborate with Team Lead/Supervisor and Subject Matter Expert (SME) on continuous improvement and identifying process efficiencies
  • Responsible for executing assigned task and/or project
  • Maintain required knowledge of all Abbott Systems including SAP, Esker, Agile, Metro, LERN and SharePoint to accurately provide information to all inquiries and follow business guidelines
  • Build and maintain professional working relationship with our internal and external customers
  • Execute applicable Quality System processes
  • Support Sarbanes Oxley (SOX) compliance
  • Other duties as assigned 

Education & Experience

  • Must possess at least College/Bachelor’s Degree
  • Minimum 1-2 year(s) experience in a related field requires
  • Knowledge of SAP or ERP applications preferred

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Customer Service

     

DIVISION:

RMDx Rapid and Molecular Diagnostics

        

LOCATION:

Philippines > Taguig City : Five/Neo Building

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

     

     

     

Key Skills
Purchase Order ProcessingSales Order EscalationsReturns And CreditsError ReviewsAllocationsSLA AdherenceEskerEDISalesforce.comSAP ERPData AccuracyMaster DataFinanceDistribution CentersReportingContinuous Improvement
Categories
Customer Service & SupportAdministrativeHealthcareData & Analytics
Job Information
📋Core Responsibilities
The Customer Service Specialist is primarily responsible for efficiently and accurately processing inbound customer purchase orders, managing related tasks such as returns, credits, escalations, error reviews, and allocations while adhering to established procedures and Service Level Agreements (SLAs). Duties involve managing the workflow through systems like Esker, EDI, and Salesforce, ensuring data accuracy in SAP ERP, and collaborating with various internal functions to resolve order issues.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
131448
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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