Columbus - Program Administrator 1 - PN: 20068114

BWC’s core hours of operation are Monday-Friday from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across BWC departments.  Most positions perform work on-site at one of BWC’s seven offices across the state.  BWC offers flex-time work schedules that allow an employee to start the day as early as 7:00am or as late as 8:30am. Flex-time schedules are based on operational need and require supervisor approval. 

What Our Employees Have to Say:
BWC conducts an internal engagement survey on an annual basis.  Some comments from our employees include:

• BWC has been a great place to work as it has provided opportunities for growth that were lacking in my previous place of work.
• I have worked at several state agencies and BWC is the best place to work.
• Best place to work in the state and with a sense of family and support.
• I love the work culture, helpfulness, and acceptance I've been embraced with at BWC.
• I continue to be impressed with the career longevity of our employees, their level of dedication to service, pride in their work, and vast experience. It really speaks to our mission and why people join BWC and then retire from BWC.

If you are interested in helping BWC grow, please click this link to read more, and then come back to this job posting to submit your application!

What You’ll Be Doing:

• Lead the development and execution of both in-person and virtual exposition components for the agency’s annual convention, ensuring alignment with organizational goals and industry standards.
• Conduct research and data analysis on trade show operations, industry trends, and competitor events to recommend improvements in event strategy, floor plan design, pricing, and overall performance.
• Drive exhibitor recruitment and retention through targeted outreach, relationship-building strategies, and implementation of exhibitor engagement plans.
• Oversee vendor management processes, including RFP development, vendor selection, and coordination with service providers (AV, registration, transportation, expo services, etc.) for seamless event execution.
• Develop and implement customer service strategies, operational guidelines, and exhibitor resources to enhance the overall exhibitor and attendee experience.
• Analyze event performance through surveys, data tracking, and reporting; provide actionable recommendations to improve future event operations, budgeting, and program offerings

Position Specific Minimum Qualification: 

      24 mos. exp. in event & conference planning & marketing (e.g., onsite operations and exposition floor management: floor plan design, layout and traffic flow, meeting and tradeshow industry trends, practices & promotions, communication with exhibitors)

Job Skills: Program Management

Major Worker Characteristics:

Knowledge of public relations; human relations; BWC policies & procedures*; operations research techniques or statistical techniques used in managerial decision making process; computer software (e.g., MS Word, Access, Excel, PowerPoint, Project); fiscal management (e.g., accounting, budgeting); business administration; management science & public administration; credit card processing*; convention/hospitality industry; in-person and online exposition sales; the occupational safety & health industry*; laws, rules & procedures governing workers’ compensation insurance coverage*; convention, trade show & event management.

 Skill in operating personal computer; maintaining inventory of equipment & supplies as necessary to conduct the event; the creation of worksheets & workbooks, data calculations & comparisons, creation of charts & graphs & maintaining departmental budget using MS Excel; use of scheduler in MS Project to manage time, resources & simultaneous initiatives; use of Microsoft Word to generate reports & customer correspondence; use of online exposition sales and event software; use of internet for research; converting documents to CD-ROM or PDF format*; oral & written communication skills; operation of office machinery (e.g., calculator, printer, copier, fax); operation of training tools (e.g., audio/visual equipment, computer projectors, laptops, etc); marketing techniques; the creation & maintenance of relational database programs to include complex queries, multiple tables & report generation using MS Access; managing multiple projects simultaneously; event & conference planning & marketing; public relations; exhibition sales techniques.

 Ability to deal with many variables & determine specific course of action; gather, collate & classify information about data, people or things; use statistical analysis; complete routine forms; maintain accurate records; prepare meaningful, concise & accurate reports; use proper research methods in gathering data; work alone on most tasks & be self-directed; work in an extremely fast-paced environment; prioritize & execute multiple projects & perform under pressure; collect data from interviews & review of records, establish facts & draw valid complex conclusions; comprehend, verify, match & record figures accurately; present findings before specialized audience (e.g., DSH, BWC management); anticipate problems through knowledge and past experience; review & interpret technical & non-technical information to create & provide recommendations for procedures; maintain privacy of sensitive information; work overtime when needed, especially the four months prior to Safety Congress & during the week of Safety Congress; travel several times throughout the year to visit convention centers, expo contractors, convention industry meetings, etc., some of which may result in overnight stays.

 (*) Developed after employment.