Front Office Supervisor

VI Resorts at Homestead (Lynden, WA)

VI Resorts by Westgate, North America's largest owner-controlled timeshare and vacation club, offers dynamic career opportunities at VI Resorts at Homestead in Lynden, Washington, with a Pacific Northwest countryside resort setting. Guests enjoy tranquil surroundings, well appointed condos, and easy access to the Lynden/Bellingham region. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences, and supporting your career growth where you are or at 60+ resorts across the company.

The Front Desk Supervisor leads the Front Desk, Housekeeping, and Engineering teams to ensure exceptional resort standards, seamless daily operations, and an outstanding owner experience through strong leadership and continuous quality improvement.

As a Front Desk Supervisor, you will:

• Lead the Front Desk, Housekeeping, and Engineering teams to maintain all units and public areas to VI Resorts by Westgate standards of cleanliness and quality.
• Partner with the General Manager to foster positive owner relationships and ensure smooth resort operations.
• Provide support to the General Manager as needed, including assuming their duties in their absence.
• Supervise Front Desk staff, including scheduling, performance management, and providing hands-on support.
• Collaborate with department leads to create staff schedules that balance operational needs and budget guidelines.
• Assist in monitoring resort fiscal performance, preparing monthly variance reports, and submitting invoices for products and services.
• Support financial operations by preparing weekly, bi-weekly, and monthly reports and aiding in the annual budget process.
• Represent the resort at HOA meetings and other resort functions as needed.
• Perform other tasks assigned by resort operations leadership to ensure excellence in service and operations.

• High School Diploma required; college degree or equivalent work experience preferred.
• Two to five years of customer service experience required.
• Previous supervisory experience preferred.
• Must hold a valid driver’s license.

This role begins part time and includes training across front desk operations, leadership responsibilities, and housekeeping exposure. As business needs and budget allow, there may be future opportunity to move to full time status. Any change would be based on operational needs and performance and is not guaranteed

Why Westgate? 

• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Wellness Programs
• Fun, family culture
• Employee Assistance Program (EAP)
• Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.