Resident Services Coordinator

Description

NAYA Family Center is looking for a passionate and dedicated Resident Services Coordinator to support residents and families in Portland’s Cully neighborhood. In this role, you will have the opportunity to make a positive impact by assisting individuals who have experienced unstable housing, promoting community-building, and connecting residents with vital resources. We are seeking someone who thrives in a community-focused environment, values cultural connection, and is eager to support others in a meaningful way. This position will involve spending time at various affordable housing sites in Portland's Cully neighborhood.

NAYA offers an exceptional benefits package, including free medical, dental, and vision insurance for employees (with affordable options for family members), a 401(k) retirement plan with a 6% match, paid vacation, and 16 paid holidays.

This is a full-time role with work hours of 9 am to 6 pm. Some evening and weekend work may be required based on project needs. 

The hourly rate for this position is $26 to $27/hour.

Who You Are

• You have at least two years of relevant experience in housing services, social work, or community engagement.
• You are a compassionate and proactive advocate with experience working alongside diverse communities, particularly those affected by housing insecurity. 
• You understand the systemic challenges contributing to homelessness and are committed to addressing them through direct service, relationship-building, and culturally responsive support. 
• Knowledge of Native American history, an understanding of the diversity of the local Indigenous/Alaska Native community and issues surrounding the Urban Indian experience preferred.
• You are skilled in resource coordination, supporting youth and families access essential services.
•  You have knowledge of local community resources, emergency services, and social service agencies, focused on low-income and BIPOC community required.
• You enjoy building relationships with community partners and organizations to ensure housing stability.
• Your ability to balance empathy with professionalism ensures families receive the support they need to thrive.
• You thrive in a team-oriented workplace, are adaptable, and are willing to roll up your sleeves and pitch in, even when it’s not your job.  
• You possess strong communication and trauma informed approaches, engaging effectively with diverse groups and adapting to varied contexts.
• You demonstrate self-awareness, listening deeply, centering others, and taking accountability for your actions.
• You are consistently punctual, reliable, and dependable in support of your team and clients.
• You are proficient in computer skills, including web-based research, word processing, MS Excel, and email.

What You'll Do

• Conduct outreach efforts to new residents, introducing them to NAYA's services and programs.
• Assess resident service and support needs to sustain stable housing.
• Help residents find permanent housing, and connecting them with helpful resources.
• Develop and maintain strong relationships with landlords, property managers, and service providers to ensure a positive living environment.
• Assess the needs of the residents and organize/implement on-site events which focus on cultural arts, health and wellness, youth engagement and other activities aimed at creating a strong, safe, and healthy community.
• Maintain accurate and timely documentation, track participant progress, and ensure compliance with agency and funding requirements.
•  Input data and maintain NAYA and/or contractually required information database systems to track participant information, database examples include but are not limited to Efforts to Outcome (ETO) always adhering to confidentiality requirements.
• Actively collaborate with NAYA’s housing team and broader service network to coordinate holistic support for families.
• Support residents to access community resources, as well as connect them to NAYA’s wraparound services.
• Represent NAYA professionally in community partnerships, meetings, and advocacy efforts.
  

Application Instructions Providing a cover letter helps us best understand your interest in the role, so we encourage you to submit one along with your resume. If you need accommodation during the application process, please email jobs@nayapdx.org. 

Questions? Want to chat about this role before you decide to apply?  Contact Ru Jakao , Resident Housing Manager, or the HR team. 

NAYA is committed to building a work environment that respects and inspires every community member. Our mission is to serve Urban Native youth and families, so we strongly encourage members of the Native community to apply. We encourage applications from members of other historically marginalized groups, as well, including women, people of color, those with disabilities, members of the LGBTQ+ community, and those who have served in the military.