Chat Support Representative

Join our Medical Marijuana Clinic as a Chat Support Representative and play a vital role in providing timely, accurate, and compassionate assistance to our patients and clients. This position offers a unique opportunity to contribute to an evolving industry focused on health and wellness, while delivering exceptional customer service through real-time chat communication.

As a key member of our Environmental Services team, you will help ensure that every interaction supports our mission of safe, informed access to medical cannabis products and services.

Key Objectives

• Deliver prompt and professional chat-based support to current and prospective patients.

• Provide clear, accurate information regarding clinic services, product options, and compliance guidelines.

• Resolve inquiries efficiently while maintaining a positive and empathetic tone.

• Collaborate with internal teams to escalate and resolve complex issues.

Responsibilities

• Respond to patient and client inquiries via live chat platforms in a timely manner.

• Assist with appointment scheduling, product information, and general support questions.

• Maintain up-to-date knowledge of medical marijuana regulations, clinic policies, and product offerings.

• Document and track interactions accurately in the customer relationship management (CRM) system.

• Identify opportunities to improve the patient experience and communicate feedback to management.

• Ensure compliance with all privacy and confidentiality standards related to patient information.

• Work collaboratively with Environmental Services and other departments to support operational goals.

Qualifications

• High school diploma or equivalent required; Associate’s degree or higher preferred.

• Previous experience in customer service, preferably in healthcare, cannabis, or environmental services industries.

• Strong written communication skills with an ability to convey information clearly and professionally.

• Comfortable using chat and CRM software; ability to quickly learn new technologies.

• Excellent problem-solving skills and a patient-centered approach.

• Ability to maintain confidentiality and adhere to regulatory requirements.

• Flexible availability, including the potential for evening or weekend shifts.

Benefits

• Competitive salary with opportunities for growth and advancement.

• Comprehensive health and wellness benefits package.

• Paid training and ongoing professional development.

• Supportive and inclusive work environment focused on teamwork and respect.

• Employee discounts on clinic products and services.

• Opportunities to contribute to a meaningful and impactful industry.