JOB DETAILS

Customer Service Representative

CompanyGreenbridge
LocationNorth Canton
Work ModeOn Site
PostedMarch 23, 2026
About The Company
Founded in 1974, Greenbridge, formerly Polychem, is a leading provider of sustainability solutions to packaging, consumer and industrial products companies as well as municipalities across North America due to our expertise and focus on recycling and reuse. While best known for producing the broadest line of polyester and polypropylene bonded and woven strapping and cord in the industry, Greenbridge also offers corner board and a full suite of tools, equipment, and integrated systems we support through customer training, service and repairs. Greenbridge is committed to helping customers excel in their recycling efforts to reduce waste in landfills and oceans, incorporate more recycled content in their packaging and operations, and help them achieve real, measurable results required by ESG programs. A Sterling Group portfolio company, Greenbridge is committed to the safety of our team, advancing the circular economy and customer success. We are currently hiring at all locations across the U.S. Please visit www.greenbridge.com to see all career openings.
About the Role

Description


The Customer Service Representative is responsible for ensuring Customers’ orders are placed, processed, tracked and returned in a timely manner. This role collaborates with the Sales and Operations teams to deliver outstanding customer experience while growing relationships with the accounts.



Duties and Responsibilities


  • Accurately manage the order input process as it relates to price, terms of sale, product, quantity, ship to, sold to and customer’s special instructions.
  • Ensure all policy processes are followed and necessary documents are verified and kept on file as needed.
  • Work with internal supply chain departments to keep customers updated as to their order status if changes occur, in a pro-active manner.
  • Maintain system accuracy on all sales orders and back orders to reflect reality of ship dates and if changes occur enter appropriate reason code.
  • Complete all product returns or invoice adjustments in a timely manner.
  • Work closely with Sales Representatives regarding price inquires, discrepancies on customers purchase orders, update on customer order status, and monthly consignment inventory.
  • Quoting, follow-up, expediting and executing customers’ requirements.
  • Adept at multi-tasking, self-motivated with a strong drive to resolve issues quickly and effectively and work well within a team atmosphere.
  • Understand the resources within the business to be an effective problem solver.
  • Field customer calls/email regarding product knowledge, order information, pricing and freight issues with a degree of professionalism.

Requirements

  • High School Diploma or GED is required
  • Minimum 2 - 4 years Customer Service experience, preferably in a distributor environment or extensive experience in a Customer Service position
  • Experience with Enterprise Resource System (ERP), specifically JDE or similar application
  • High attention to detail and organization skills.
  • Experience within the manufacturing industry, B2b experience a plus – small to medium sized business setting.
  • Demonstrated proficiency in Microsoft Office applications (Excel, Word), Outlook, Internet, ability to learn Salesforce
  • Excellent communication, collaboration and problem-solving skills
  • Exceptional degree of tact and empathy to resolve customer concerns in strengthening relationship
  • Strong team player with high degree of urgency with the ability to multi-task, plan and prioritize
  • Detailed oriented
  • Ability to work and manage competing priorities in a fast-paced environment
Key Skills
Order InputPolicy AdherenceSupply Chain CommunicationSystem Accuracy MaintenanceProduct Returns ProcessingInvoice AdjustmentsPrice Inquiry HandlingOrder Status UpdatesQuotingExpeditingMulti-taskingSelf-MotivationProblem SolvingTeamworkCustomer CommunicationMicrosoft Office Suite
Categories
Customer Service & SupportAdministrativeSalesLogisticsManufacturing
Job Information
📋Core Responsibilities
The Customer Service Representative manages the entire order lifecycle, including placement, processing, tracking, and returns, while collaborating with Sales and Operations to ensure an outstanding customer experience and grow account relationships. Key duties involve accurately managing order input details, ensuring policy compliance, proactively updating customers on order status, maintaining system accuracy, and handling product returns and invoice adjustments.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
240
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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