JOB DETAILS

Bilingual IT Support Specialist

CompanyPort To Port International Corporation
LocationHazeldell
Work ModeOn Site
PostedMarch 23, 2026
About The Company
Port to Port International Corp. is a Delaware-based Award-winning Shipping Company, International Freight Forwarder and Terminal Operator, specializing in the export shipment of autos, trucks, buses, boats, construction, agricultural and forestry equipment and containerized cargoes to Central and South America, the Caribbean, Africa, Middle East, Europe, Asia and other worldwide markets. Port to Port International is licensed by the Federal Maritime Commission as a Non Vessel Operating Common Carrier (NVOCC) and OTI (Ocean Transportation Intermediary) and conforms to all maritime regulations.
About the Role

Description

 

Port to Port International is seeking a Bilingual IT Support Specialist to support our Delaware operations. This position is responsible for providing technical support to end users, maintaining IT systems and infrastructure, and ensuring smooth day-to-day technology operations across multiple locations.


This is a 100% onsite position based in New Castle, Delaware.


Fluency in both English and Spanish is required. Candidates must be able to communicate effectively in both languages in a professional work environment. Bilingual candidates only will be considered.

Key Responsibilities:


• Provide technical support to end users for hardware, software, connectivity, and access issues
• Troubleshoot laptops, desktops, printers, phones, and peripherals
• Manage and resolve support tickets through the service desk system
• Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Assist with Active Directory user management and access control
• Support IT infrastructure including VMware, servers, networks, WiFi, and security systems
• Maintain inventory of IT equipment and assets
• Support system backups and basic IT security practices

Travel Requirements:

• Travel within the United States to company locations on a bimonthly basis
• Occasional international travel (approximately once per year)


 

Benefits:

• Health, dental, and vision insurance
• Paid time off (PTO) and paid holidays
• 401(k) plan (if applicable)
• Opportunities for professional growth and advancement
• Stable and growing company environment

Requirements

 • Fluent in English and Spanish required (mandatory)
• Minimum 2 years of IT support or help desk experience preferred
• Strong knowledge of Microsoft 365 and Active Directory
• Basic understanding of networking and IT infrastructure
• Ability to work onsite full-time in New Castle, Delaware
• Willingness to travel within the U.S. and occasionally internationally
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Organized and detail-oriented 

Key Skills
Technical SupportHardware TroubleshootingSoftware TroubleshootingService Desk ManagementMicrosoft 365Active DirectoryVMware SupportNetwork SupportWiFi SupportSecurity Systems SupportAsset ManagementSystem BackupsIT Security PracticesBilingual CommunicationTroubleshootingProblem-Solving
Categories
TechnologyCustomer Service & SupportSoftware
Benefits
Health InsuranceDental InsuranceVision InsurancePaid Time OffPaid Holidays401(k) Plan
Job Information
📋Core Responsibilities
This role is responsible for providing technical support to end users for hardware, software, and connectivity issues while managing and resolving support tickets through the service desk system. The specialist will also support core IT infrastructure including Microsoft 365, Active Directory, VMware, servers, networks, and security systems.
📋Job Type
full time
💰Salary Range
$60,000 - $85,000
📊Experience Level
2-5
💼Company Size
59
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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