Shelter Support Staff

Description

Job Summary:

Maintain a safe, orderly, and caring environment while assisting clients with their daily needs; provide community resources and referrals to assist and empower single adults experiencing homelessness to establish and maintain permanent housing. This is an active and fast-paced role.

Essential Functions:

Provide direct client support:

• Register new clients, issue photo ID; explain agency rules and policies;
• Perform daily check-in of clients in Homeless Management Information System (HMIS); provide linens and assist with bag and tag process;
• Prepare daily chore list for client volunteers; coordinate, train, and assist client volunteers to ensure duties are properly and promptly accomplished;
• Escort clients to Case Management and other campus partner agencies;
• Attend to client needs, answer questions, resolve problems and escalate to Lead when necessary;
• Monitor bed occupancy to ensure maximum usage;
• Conduct daily/random walk-throughs of facility ensuring conditions are safe and clients are adhering to shelter policies and procedures;
• Provide clients with information and referrals; document the interaction(s) in HMIS.

Work with the Shelter team to provide an efficient Shelter operation:

• Answer and direct incoming calls, provide information; monitor security gate access;
• Communicate and collaborate with other CASS departments and employees and outside agencies;
• Maintain complete and organized client files;
• Enter relevant data in HMIS accurately and according to Shelter policies and procedures;
• Assist in the receipt and distribution of donations;
• Maintain adequate and organized stock of office and cleaning supplies and hygiene items; distribute hygiene items to clients as needed;
• Prepare Incident Reports (IR)and other reports;
• Maintain a clean, organized work area; wipe down counters and chairs on every shift;
• Will assist the Facilities staff in maintaining a clean, safe working and living environment for the staff and visitors;
• Perform other duties as required.

Additional Attributes:

• Excellent organizational skills and attention to detail;
• Excellent written and verbal communication skills;
• Proven ability to be flexible and manage multiple priorities in a fast paced environment.

Work Environment:

This job primarily operates in a homeless shelter environment however, occasional outreach work and outside event areas in various weather conditions are expected. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move objects up to 10 pounds and occasionally lift and/or move objects up to 25 pounds unassisted. The employee must be able to self-transfer and move throughout the facilities, between buildings, and around campus at multiple sites. Close visual acuity to prepare and analyze reports and data. Visual acuity and physical ability to operate a motor vehicle. This is an active and fast-paced role.

Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of work vary with time allotted for breaks/lunch. Schedule regularly includes evening, weekend, and holidays. Travel is primarily local during the business day.

Requirements

Qualifications:

Required

• Minimum age of 18;
• High school diploma or equivalent;
• Possess or have the ability to obtain a State of Arizona Level One Fingerprint Clearance Card;
• Possess a moderate level of proficiency in data entry, Microsoft Word and Excel;
• CPR-First Aid certification within 90 days of employment;
• Naloxone (Narcan) training within 90 days of employment.

Preferred

• Bilingual in English and Spanish;
• Experience working with the homeless and / or impoverished.

CPR-First Aid certification is required for your position, but it is not part of your job duties to use CPR and First Aid in your work at CASS. In an emergency situation, it is your choice whether you want to provide CPR and First Aid, and it is not an expectation or requirement that you do so.

Naloxone (Narcan) training is required for your position, and administering Naloxone (Narcan) in an emergency situation is part of your job duties at CASS. Because Naloxone (Narcan) can rapidly reverse opioid overdose, is simple to administer, and has no negative unintended consequences when administered, it is an expectation and requirement of you to administer Naloxone (Narcan) in an emergency situation.