Service Response Specialist

Job Overview:
The Service Response Specialist may work in either a Food or Facilities operation. Their main function is
to handle customer service interactions through either face-to-face, email or telephone
communications. The Service Response Specialist may also be required to record and document various
client interactions for management follow-up. The general responsibilities of the position include those
listed below, but Sodexo may identify other responsibilities of the position. These responsibilities may
differ among accounts, depending on business necessities and client requirements.

General Responsibilities:
• Handles customer service inquiries and problems via the telephone, recording recurring
problem areas.
• Provides immediate assistance to customers as requested.
• Maintains a method to document, track and research customer input.
• Shares recurrent problems identified by customer input.
• Reviews statistics and trends with appropriate personnel.
• Identifies needs and makes recommendations for quality improvement that creates perceived
value to customers.
• May respond to e-mail inquiries.
• May send written communications in response to customer comment forms.
• Complies with all Sodexo HACCP/OSHA, and/ or local policies and procedures related to all
assigned work.
• Reports all accidents and injuries in a timely manner.
• Complies with all company safety and risk management policies and procedures.
• Participates in regular safety meetings, safety training and hazard assessments.
• Attends training programs (classroom and virtual) as designated.
• May perform other duties and responsibilities as assigned.
Job Qualifications:
Experience/Knowledge:
• High School diploma, GED, or equivalent experience preferred.
• 0 to 2 years related experience.

Skills/Aptitude:
• Presents self in a highly professional manner to others and understands that honesty and ethics
are essential.
• Ability to maintain a positive attitude.
• Ability to communicate with co-workers and other departments with professionalism and
respect.
• Maintains a professional relationship with all coworkers, vendor representatives, supervisors,
managers, customers, and client representatives.
• Must have basic phone and computer skills (email, texting, etc.).

License/Qualifications
Certifications: None.

General Qualifications:
• Willingness to be open to learning and growing.
• Maturity of judgment and behavior.
• Maintains high standards for work areas and appearance.
• Maintains a positive attitude.
• Ability to work a flexible schedule helpful.
• Must comply with any dress code requirements.
• Must be able to work nights, weekends and some holidays.
• Attends work and shows up for scheduled shift on time with satisfactory regularity.

Physical Requirements:
• Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus,
with or without corrective lenses.
• Significant walking or other means of mobility.
• Ability to work in a standing position for long periods of time (up to 8 hours).
• Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and
occasionally lift/move 40 pounds.
Working Conditions (may add additional conditions specific to defined work location):
• Generally in an indoor setting; however, may supervise outside activities and events.
• Varying schedule to include evenings, holidays, weekends and extended hours as business
dictates.
• While performing the duties of this job, the employee is primarily in a controlled, temperate
environment; however, may be exposed to heat/cold during support of outside activities.
• The noise level in the work environment is usually moderate to loud

Total Rewards at AtlantiCare

At AtlantiCare, we believe in supporting the whole person. Our market-competitive Total Rewards package is designed to promote the physical, emotional, social, and financial well-being of our team members. We offer a comprehensive suite of benefits and resources, including:

Generous Paid Time Off (PTO)

Medical, Prescription Drug, Dental & Vision Insurance

Retirement Plans with employer contributions

Short-Term & Long-Term Disability Coverage

Life & Accidental Death & Dismemberment Insurance

Tuition Reimbursement to support your educational goals

Flexible Spending Accounts (FSAs) for healthcare and dependent care

Wellness Programs to help you thrive

Voluntary Benefits, including Pet Insurance and more

Benefits offerings may vary based on position and are subject to eligibility requirements.

Join a team that values your well-being and invests in your future.