JOB DETAILS

Executive Assistant Manager

CompanyAccorHotel
LocationMelbourne
Work ModeOn Site
PostedMarch 23, 2026
About The Company
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role

Company Description

At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, industry training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.

Who we are…

A sanctuary of style, Hotel Chadstone Melbourne MGallery offers the perfect luxury escape nestled close to the city of Melbourne and on the doorstep of Chadstone - The Fashion Capital. Our unique design marries both exclusivity and comfort allowing guests to feel a sense of home during their stay, whilst transporting them into a world of glamour and style. Five star luxury and opulence creates the perfect setting for our team to create special moments that our guests will remember forever. Join us at Hotel Chadstone Melbourne MGallery, where we create stories that stay.

Job Description

We are seeking an accomplished Executive Assistant Manager to join our Executive team. This role oversees all operational departments including Food & Beverage, Kitchen and Rooms Division, ensuring seamless coordination, elevated service standards, and exceptional guest experiences throughout the hotel.

While this is a whole of hotel leadership role, a strong background in luxury Food & Beverage is essential. Our culinary and dining experiences are central to our identity, and this role plays a key part in shaping and refining that offering within a broader operational framework.

Reporting to the General Manager, you will provide visible, confident leadership and ensure that every department consistently reflects the sophistication and refinement expected of a luxury MGallery property.

What you will be doing...

  • Provide strategic and hands on leadership across all operational departments including Food & Beverage, Kitchen and Rooms Division
  • Partner closely with Food & Beverage and Culinary leaders to maintain exceptional dining standards and guest satisfaction
  • Ensure seamless alignment between Restaurant, Bar, Events, Kitchen, Front Office, Concierge and Housekeeping teams
  • Elevate the luxury guest journey across all touchpoints, delivering personalised and anticipatory service
  • Maintain a strong presence in public areas, welcoming VIP guests and leading service recovery with professionalism and care
  • Drive operational excellence through regular reviews, quality control, and attention to detail
  • Lead, mentor, and develop departmental heads to build capability and consistency
  • Support financial performance through sound oversight of productivity, labour management, and operational efficiency
  • Collaborate with Sales, Revenue, and Finance to ensure operational strategy aligns with the hotel’s positioning and objectives

Qualifications

  • Proven senior leadership experience within a luxury hotel environment
  • A strong and credible background in high-end Food and Beverage operations
  • Demonstrated experience overseeing multi department hotel operations including Food & Beverage and Rooms
  • A deep understanding of luxury service standards and guest expectations
  • A calm, visible, and confident leadership presence
  • Strong operational capability supported by sound commercial awareness
  • Experience engaging with ownership, brand, and corporate stakeholders
  • Flexibility to align your schedule with business needs, ensuring visible leadership during peak periods

Additional Information

What’s in it for you...

  • A key executive leadership role within one of Melbourne’s most recognised luxury hotels
  • Great benefits – worldwide accommodation and food & beverage discounts from day one, Chadstone Shopping Centre discounts, free nights’ accommodation on your anniversary with Accor, discounted health insurance, and a free, confidential Employee Assistance Program
  • A supportive, dynamic team environment in one of Melbourne’s most iconic luxury hotels
  • Work close to home – based in Melbourne’s vibrant south-east, avoid the CBD commute
  • Endless growth opportunities as part of Accor, Australia’s largest hospitality employer – with access to industry-leading training, career pathways across a global network, and the ability to truly shape your future

Apply now to become part of the story at Hotel Chadstone Melbourne MGallery. We can’t wait to welcome you!

  • Job-Category: Executive & Hotel Management
  • Job Type: Permanent
  • Job Schedule: Full-Time
    • Key Skills
    Strategic LeadershipOperational OversightFood & Beverage ManagementCulinary LeadershipRooms Division ManagementLuxury Service StandardsGuest Experience ElevationTeam MentoringFinancial Performance OversightProductivity ManagementLabour ManagementOperational ExcellenceStakeholder EngagementCommercial AwarenessService RecoveryAnticipatory Service
    Categories
    Management & LeadershipHospitalityFood & BeverageAdministrative
    Benefits
    Worldwide accommodation and food & beverage discountsChadstone Shopping Centre discountsFree nights’ accommodation on anniversaryDiscounted health insuranceFree, confidential Employee Assistance Program
    Job Information
    📋Core Responsibilities
    This role provides strategic and hands-on leadership across all operational departments, including Food & Beverage, Kitchen, and Rooms Division, ensuring seamless coordination and elevated luxury service standards. The manager must partner closely with culinary leaders to maintain exceptional dining experiences while driving operational excellence and developing departmental heads.
    📋Job Type
    full time
    📊Experience Level
    5-10
    💼Company Size
    98422
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
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