JOB DETAILS

CRM Junior Engineer with Devops

CompanyBosch Group
LocationHyderabad
Work ModeOn Site
PostedMarch 23, 2026
About The Company
The Bosch Group is a leading global supplier of technology and services. It employs roughly 418,000 associates worldwide (as of December 31, 2024). The company generated sales of 90.3 billion euros in 2024. Its operations are divided into four business sectors: Mobility, Industrial Technology, Consumer Goods, and Energy and Building Technology. With its business activities, the company aims to use technology to help shape universal trends such as automation, electrification, digitalization, connectivity, and an orientation to sustainability. In this context, Bosch’s broad diversification across regions and industries strengthens its innovativeness and robustness. Bosch uses its proven expertise in sensor technology, software, and services to offer customers cross-domain solutions from a single source. It also applies its expertise in connectivity and artificial intelligence in order to develop and manufacture user-friendly, sustainable products. With technology that is “Invented for life,” Bosch wants to help improve quality of life and conserve natural resources. The Bosch Group comprises Robert Bosch GmbH and its roughly 470 subsidiary and regional companies in over 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. Bosch’s innovative strength is key to the company’s further development. At 136 locations across the globe, Bosch employs some 86,900 associates in research and development, of which nearly 48,000 are software engineers. Instagram: https://www.instagram.com/boschglobal/ Facebook: https://www.facebook.com/BoschGlobal Glassdoor: https://bit.ly/3raTZnH Imprint: www.bosch.com/corporate-information Privacy statement: https://www.bosch.com/data-protection-notice-bosch-linkedin/
About the Role

Company Description

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

Customer Service Workspace & Contact Center:

•           Develop end-to-end implementation and configuration of Dynamics 365 Customer Service Workspace (Contact Center).

•           Configure Session Templates, App Tabs, and Agent Scripts for guided agent experiences.

•           Develop and deploy Plugins, Custom Workflows, and Web Resources using C#, JavaScript, TypeScript and react.

•           Implement features like Knowledge Management, Smart Assist, SLA Management, and Unified Routing.

•           Set up Omnichannel for voice, chat, SMS, and social channels using Channel Integration Framework (CIF).

•           Configure Case Management, Entitlements, Queues, and Routing rules.

 

Customer Insights – Journeys:

•           Design, develop, and configure solutions using Dynamics 365 Customer Insights – Journeys, with a focus on real-time marketing, event-driven triggers and customized customer journeys.

•           Build and manage segments using demographic, behavioural, and transactional data to drive personalized customer interactions.

•           Configure Email and SMS Provider.

•           Create and customize marketing emails, SMS campaigns, push notifications, and event registrations.

•           Implement and manage consent and compliance settings, including subscription centres and compliance profiles.

•           Configure and maintain marketing forms, landing pages, and web behavioural tracking to support lead capture and engagement analytics.

 

General:

•           Develop and deploy Plugins, Custom Workflows, and Web Resources using C#, JavaScript, and TypeScript.

•           Integrate external systems using Azure Functions, Service Bus, Logic Apps, or REST APIs.

•           Develop Power Automate flows to support process automation and approvals.

•           Collaborate with business teams to gather requirements and translate into functional solutions.

•           Apply robust security models including Business Units, Security Roles, Field-Level Security, and Access Teams.

•           Enable Copilot and AI capabilities to support agent productivity and customer insights.

•           Use Git/Azure DevOps for version control, branching strategy, and source code management.

•           Should implement Unit Tests for plugins, web resource, function apps using frameworks like FakeXrmEasy or MSTest.
 

Qualifications

Educational qualification:

B.E/B.Tech

Experience :

1- 2 Years

Mandatory/requires Skills :
CRM, DevOps

Preferred Skills :

  • Legal Entity: Bosch Global Software Technologies Private Limited
    • Key Skills
    C#JavaScriptTypeScriptReactDynamics 365 Customer Service WorkspaceDevOpsAzure FunctionsService BusLogic AppsREST APIsPower AutomateGitAzure DevOpsUnit TestsCRMOmnichannel
    Categories
    SoftwareEngineeringCustomer Service & SupportData & Analytics
    Job Information
    📋Core Responsibilities
    The role involves developing end-to-end implementations and configurations for Dynamics 365 Customer Service Workspace and Customer Insights – Journeys, including setting up Omnichannel features and managing customer journeys.
    📋Job Type
    full time
    📊Experience Level
    0-2
    💼Company Size
    162587
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
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