JOB DETAILS

Application Production Support - Presencial

CompanyInetum
LocationLisbon
Work ModeOn Site
PostedMarch 23, 2026
About The Company
Inetum is a European leader in digital services. Inetum’s team of 27,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.4 billion euros in 2024. 🏅 Top Employer Europe 2025
About the Role

Company Description

Inetum is a global leader in IT services, dedicated to delivering innovative solutions to our clients. We are committed to fostering a dynamic work environment where creativity and collaboration thrive. We are present in 19 countries with more than 28,000 employees worldwide.

If you’re looking for a dynamic, innovative, and technology‑driven company, Inetum is the place for you! Come be part of Inetum!

Job Description

Provide support for 24/7 production operations in a core banking environment, ensuring system stability, resolving incidents, handling problems, and driving continuous service improvement.

 

  • Execute and monitor the Close of Business (COB) process and resolve any issues that occur.
  • L1 Support: respond to user queries, resolve minor technical issues, perform initial diagnosis, and maintain documentation.
  • L2 Support: in-depth troubleshooting, root cause analysis, patch and upgrade management, batch processing support, reconciliations, and end-of-day operations.
  • Manage tickets end-to-end, analyze issues, communicate with stakeholders, and ensure timely resolution.
  • Collaborate closely with Infrastructure, Database, Security, and L3 teams.
  • Contribute to documentation such as FAQs and how‑to guides.
  • Participate in critical phases like Go Lives, branch openings, and upgrades.
  • Help develop or improve support tools that speed up analysis and enhance user experience.

Qualifications

  • Experience in L1/L2 support .
  • Strong skills in SQL, Unix/shell scripting, and log analysis.
  • Experience with banking interfaces, APIs, and middleware.
  • Proficiency with Linux, PL/SQL, Dynatrace, Kubernetes, Docker, Ansible.
  • Experience using ServiceNow, Jira, Autosys.
  • Familiarity with CI/CD pipelines, version control, ITIL, and DevOps principles.
  • Understanding of payment flows (SWIFT, SEPA, RTGS) - plus.
  • Good level of english B2+
Key Skills
SqlUnix/Shell ScriptingLog AnalysisBanking InterfacesApisMiddlewareLinuxPl/SqlDynatraceKubernetesDockerAnsibleServicenowJiraAutosysCi/Cd Pipelines
Categories
TechnologySoftwareCustomer Service & SupportFinance & Accounting
Job Information
📋Core Responsibilities
The role involves providing 24/7 production support for a core banking environment, which includes resolving incidents, managing problems, and executing the Close of Business (COB) process. Responsibilities span L1 support for user queries and L2 support for in-depth troubleshooting, root cause analysis, and patch management.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
21954
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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