JOB DETAILS

GBS Customer Service Rep

CompanyUPS
LocationKuala Lumpur
Work ModeOn Site
PostedMarch 24, 2026
About The Company
Operating in more than 200 countries and territories, we’re committed to moving our world forward by delivering what matters. Beginning as a small messenger service, UPS was started by two enterprising teenagers and a $100 loan. Now, we’re almost 500,000 UPSers strong, with operations around the globe. As a transportation and logistics leader, we are proud to offer innovative solutions to our customers—both big and small. We also support the communities we serve. Just take a look at The UPS Foundation’s social impact report! Headquartered in Atlanta, we can be found on the web at ups.com and about.ups.com. Job seekers can visit upsjobs.com to learn more. Our active social media channels include Facebook, Instagram, Twitter, YouTube, and TikTok. Facebook: www.facebook.com/ups Instagram: www.instagram.com/ups/ Twitter: www.twitter.com/ups TikTok: UPS YouTube: www.youtube.com/ups Website https://about.ups.com/ The UPS Foundation’s social impact report: https://about.ups.com/us/en/social-impact/reporting/the-ups-foundations-social-impact-report.html Career Site upsjobs.com
About the Role

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

  • Understand UPS service, product, systems and procedure
  • Handle incoming calls for pick up, track and trace, complaints, claims, service guarantees, price quotation, service information, export shipments exception and other enquiries in professional manner
  • Update the pick up arrangement, UPS supply request and tracking follow up.
  • Identify and record customer concern or issues
  • Recommend solutions to service concerns to management
  • And any other duties assigned from time to time


Employee Type:
 

Permanent


UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Key Skills
Customer ServiceHandling CallsPick Up ArrangementsTrack And TraceComplaints HandlingClaims ProcessingService GuaranteesPrice QuotationService InformationExport Shipments ExceptionSupply Request UpdatesTracking Follow UpIssue IdentificationProblem ResolutionProfessional Manner
Categories
Customer Service & SupportLogisticsTransportation
Job Information
📋Core Responsibilities
The representative will handle incoming calls regarding services, products, tracking, complaints, claims, pricing, and export shipment exceptions in a professional manner. Duties also include updating pickup arrangements, supply requests, and tracking follow-ups while identifying and recording customer concerns.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
175916
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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