JOB DETAILS

Operations Coordinator

CompanyFreelancer.com
LocationSydney
Work ModeOn Site
PostedMarch 24, 2026
About The Company
Thirteen-time Webby award-winning Freelancer is the world’s largest freelancing and crowdsourcing marketplace by total number of users and projects posted. More than 85 million registered users have posted over 25 million projects and contests to date in over 4,000 areas as diverse as website development, logo design, marketing, copywriting, astrophysics, aerospace engineering and manufacturing. Freelancer owns Escrow.com, the world's largest online escrow company. Freelancer also owns Loadshift, Australia's largest heavy haulage freight marketplace, with over 800 million kilometers of freight posted since inception. Freelancer Limited is listed on the Australian Securities Exchange under the ticker ASX:FLN and is quoted in the US as FRLCY.
About the Role
Join Loadshift – Where Tech Meets Logistics

Part of the thirteen-time Webby award-winning Freelancer.com group

We’re looking for a friendly, motivated Operations Coordinator to join our Sydney Operations Team. This is a great opportunity for someone early in their career who enjoys working with people, is confident on the phone, and wants to learn and grow in a fast-paced, supportive environment.

What You’ll Be Doing
  • Support customers: Help businesses get their transport jobs organised and running
  • Solve problems: Step in when issues arise and help coordinate solutions
  • Use your phone skills: Reach out to clients and carriers as needed to keep jobs on track
  • Build relationships: Become the go-to person for your portfolio of customers
  • Collaborate with the team: Work closely with sales, support, and ops to deliver great outcomes

What We’re Looking For
  • You're comfortable speaking on the phone and enjoy helping people
  • You're organised, dependable, and proactive
  • You like solving problems and keeping things on track
  • You’re a team player with a positive, can-do attitude
  • Bonus: Experience in admin, logistics, hospitality, or customer service is a plus

Why You'll Love Working Here
  • $80k OTE ($55k base + uncapped commissions) - with strong performers regularly earning well above this
  • Weekly Friday lunches with rotating local cuisine
  • Located at Grosvenor Place - Home of Freelancer HQ, this iconic building and location with harbour views with weekly and complimentary classes, activities, events, promotions, competitions and deals.
  • Fun social events (we once built a turf soccer field in the office!)
  • With a social Run Club that do weekly runs!
  • Fully stocked kitchen, harbour-view bar, and beer taps
  • Weekly company-wide town halls with live Q&A from our CEO
  • Stunning Sydney office in Grosvenor Place
  • Clear growth pathways — many of our leaders started in junior roles
  • Supportive, inclusive team environment
Be Part of Something Bigger

Loadshift is on a mission to simplify freight for businesses across Australia — and as part of Freelancer.com, we’re helping create jobs and opportunity at a global scale. You’ll be making a real impact from day one.

Key Skills
Customer SupportProblem SolvingPhone SkillsRelationship BuildingCollaborationOrganizationDependabilityProactivityTeam PlayerPositive AttitudeAdmin ExperienceLogistics ExperienceHospitality ExperienceCustomer Service Experience
Categories
LogisticsCustomer Service & SupportAdministrativeTransportation
Benefits
Weekly Friday lunchesOffice location with harbour viewsComplimentary classes, activities, events, promotions, competitions and dealsFun social eventsSocial Run ClubFully stocked kitchenHarbour-view barBeer tapsWeekly company-wide town halls with live Q&A from CEOClear growth pathways
Job Information
📋Core Responsibilities
The coordinator will support customers by organizing transport jobs and stepping in to solve issues as they arise. They must utilize phone skills to contact clients and carriers to maintain job progress and build relationships with a portfolio of customers.
📋Job Type
full time
💰Salary Range
A$55,000 - A$80,000
📊Experience Level
0-2
💼Company Size
87431
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
Apply Now →

You'll be redirected to
the company's application page