Surgery Scheduler - Salinas Valley Plastics & PrimeCare

SVHC - Salinas Valley Plastics & PrimeCare

SUMMARY

The Surgery Scheduler duties include scheduling office based and/or hospital procedures consistent with the patients diagnosis and procedure request. The Surgery Scheduler must be able to respond to both written and oral correspondence regarding scheduling changes/ cancellations in a timely, accurate manner. Individual must be organized, and be able to manage a demanding workload with accuracy.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Schedules office and hospital based medical procedures for patients with appropriate Provider and time/location slot, utilizing appropriate scheduling.
• Responsible for obtaining insurance authorization for surgical procedures and communicating authorization status with patient and the hospital.
• Notifies insurances of any rescheduled surgery dates. 
• Checks all surgery/procedure paperwork for accurate surgery dates and enters notes/special instructions needed for scheduling in the electronic medical record. 
• Scans documentation into patients’ electronic medical records. 
• Completes pre-procedure phone calls and confirms appointment times with patient.
• Takes appropriate action in responding to questions from patients. 
• Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed.
• Documents any and all conversations with patients, insurance companies, and physicians in EMR
• Other duties may be assigned. 

EDUCATION and/or EXPERIENCE

The employee performing this position is expected to hold a High school diploma or general education degree (“GED”); and at least three months (preferably six months) related experience (e.g., health care setting, customer service, etc.) and/or training; or equivalent combination of education and experience. The employee performing this position is expected to have some experience with medical terminology and understanding of medical insurance process. S/he must be able to understand or quickly learn about the differences between and among patients with private insurance, Medicare, Workers’ Compensation and self-paying patients, etc.

Bilingual in Spanish.

KNOWLEDGE

The jobholder must demonstrate current competencies applicable to the job position. 

• Excellent customer service 
• Problem resolution skills 
• Critical thinking skills and ability to analyze datasets
• Effective verbal and writing skills 
• Microsoft Office knowledge (Word, Excel, and Outlook) 
• Demonstrates customer-focused interpersonal skills and interacts effectively with practitioners, the interdisciplinary healthcare team, community agencies, patients, and families who may have diverse opinions, values, and religious and cultural ideals.
• Demonstrates ability to work autonomously and be directly accountable for results
• Demonstrates flexibility 
• Exhibits capability to influence and negotiate individual and group decision making
• Possesses skills to function effectively in a fluid, dynamic, and rapidly changing environment
• Displays proven ability to positively influence behavior and outcomes

ABILITIES: 

• Ability to work effectively as a team member with physicians and other staff. 
• Ability to react calmly and effectively in emergency situations. 
• Ability to appropriately interact with patients, families, staff and others. 
• Ability to flexibly respond to changing demands. 
• Ability to plan, organize, prioritize and direct the work of others. 
• Ability to communicate clearly and effectively in English, both verbally and in writing.

CONDITION OF EMPLOYMENT:
Salinas Valley Health Clinics requires you to prove that you have received the COVID-19 vaccine or have a valid religious or medical reason not to be vaccinated. In addition, new hires must prove that they have received a booster dose of the COVID-19 vaccination if eligible or must receive a booster dose of the COVID-19 vaccination within 15 days after becoming eligible. 

The range displayed on this job posting reflects the target for new hire salaries for this position.