Junior Desktop Support Technician

Description

We are looking for a detail-oriented and proactive Junior Desktop Support Technician to join our team. This position assumes a fundamental, hands-on role in our hardware lifecycle management. We are seeking a detail-oriented and proactive individual whose key responsibilities are to manage our hardware inventory, be responsible for preparing equipment for new hires, processing returns from departing employees, and maintaining an organized, audited equipment environment. This is an excellent opportunity for a student or entry-level professional to gain hands-on experience with enterprise hardware deployment and basic troubleshooting.

This is a part time, hybrid role based out of our Fort Washington, PA office.

Essential Functions / Tasks / Duties / Responsibilities: 

Hardware Deployment & Logistics

• Imaging & Provisioning: Use internal deployment tools to image laptops and configure them according to company standards.
• Shipping & Receiving: Securely pack hardware for outbound shipment to remote employees and process incoming equipment returns.
• Quality Control: Perform physical inspections and basic functional tests on returned hardware to determine if it can be redeployed or needs repair.

Inventory & Audit Management

• Asset Tracking: Maintain an accurate database of all hardware assets within our inventory management system.
• Inventory Audits: Perform regular counts of stock to ensure data integrity and identify missing or misplaced equipment.
• Warehouse Organization: Keep the IT storage areas clean, labeled, and organized.

Triage & Maintenance

• Level 1 Triage: Assist with basic hardware-related troubleshooting (e.g., dock connectivity, peripheral issues, or initial Windows setup errors) and basic Windows OS software troubleshooting. 
• General Maintenance: Assist in the retirement and disposal of legacy hardware, ensuring all data is securely wiped per company policy.
• Documentation: Create or update "How-to" guides for common IT procedures.

Requirements

Competencies:

• Windows OS Proficiency: Strong foundational knowledge of Windows 11 navigation, settings, and basic command-line tools.
• Technical Aptitude: Comfortable working with laptop hardware, monitors, and various docking stations.
• Organization: High attention to detail regarding tracking numbers, asset tags, and inventory logs.
• Communication: Ability to provide clear updates to the IT team and follow shipping/receiving protocols accurately.
• Reliability: Strong time-management skills and the ability to work independently on assigned tasks.

Education / Professional Certifications or Licenses Required:

• Currently enrolled in (or recently graduated from) an Information Technology, Computer Science, or related program (preferred)

Experience Requirements: 

• 0-2 years experience in a help desk or IT position preferred

Work Environment / Physical demands/ Travel Requirements:

• Physical Presence: Must be able to travel to corporate HQ and work physically in the office for the duration of the 20–25 weekly hours.
• Physical Ability: Must be able to lift up to 30 lbs (moving boxes of equipment) and spend time standing/moving in our IT storage environment.

Core Values:

Office Practicum seeks to hire individuals who are able and willing to embrace our company’s performance based culture, as defined by our Core Values:

• We are Clinician First
• Pediatric Care is our Home
• We Deliver on our Commitments
• Our Success is Based on Results
• We Believe in the Power of Teams

We believe that consistently aligning our planning and execution with these core values will lead to long term success for both Office Practicum as well as the customers we serve.

Equal Employment Opportunity Statement: 

Our company is committed to equal employment opportunity.  We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to: veteran status, uniform service member status, race, color, ancestry, pregnancy, childbirth and related medical conditions, national origin, non-job related handicap or disability, or the use of a guide or support animal, creed, religion, sex, sexual orientation, national origin, age [18 and over] - [40 or over], physical or mental disability, predisposing genetic characteristics, military status, marital status, protected action, concerted activity, or any other protected class under federal, state or local law.

Americans with Disabilities Act Statement: 

Our company is committed to providing equal employment opportunities to otherwise qualified individuals with disabilities, which may include providing reasonable accommodation where appropriate.  In general, it is your responsibility to notify your supervisor of the need for accommodation.  Upon doing so, your supervisor may ask you for your input or the type of accommodation you believe may be necessary or the functional limitations caused by your disability.  Also, when appropriate, we may need your permission to obtain additional information from your physician or other medical or rehabilitation professionals.