JOB DETAILS

Customer Support Representative

CompanyRentokil Initial
LocationOr Yehuda
Work ModeOn Site
PostedMarch 25, 2026
About The Company
Ambius is the market leader in creating enhanced commercial spaces. With over 50 years of experience, our experts have a deep understanding of the ambient environment’s impact on brand reputation. By incorporating plants into your design in the right way you can maximize the human potential of your workspace and set your business apart. Through interior and exterior plant displays, living green walls, flowers, replica foliage, Christmas trees and decorations, holiday décor, and scenting solutions, we design, install, and service consistently superior experiences for the built environment. We are trusted by our customers who value our consultative approach, architectural understanding, our knowledge of design and sensory marketing, and the level of wellbeing benefits our solutions provide. We believe an Ambius experience can stimulate people’s senses that inspire ideas, improve health and lift moods. Ultimately, we are driven to enhance lives and create world-class experiences for commercial spaces. Ambius services include: • Interior landscaping • Living green walls • Premium scenting • Holiday décor • Floral and blooming programs
About the Role

Company Description

Rentokil-Initial is the world's largest pest control company, employing over 60,000 people in approximately 90 countries. It is an international company traded on stock exchanges in the UK and the USA.

Our site in Israel focuses on developing advanced pest control technologies, including the integration of hardware, software, and artificial intelligence. Additionally, we provide pest control services to various companies, including those in the pharmaceutical and food industries.

Job Description

This is a pivotal role at the heart of the company's business operations, blending high-level customer and provider support with operational responsibility and workflow control. The primary goal of this position is to ensure professional, clear, and organized service delivery while maintaining a positive customer experience and closely monitoring service execution.

Key Responsibilities:

Customer Service & Interface Management

  • Multichannel Support: Provide ongoing assistance to company clients, service providers, and office teams across various communication channels.

  • Key Account Management: Deliver personalized support to key accounts, including sending service reports and visit summaries, and updating task statuses.

  • Billing Control: Review and approve service reports to ensure accurate and proper client billing.

  • Systems Management: Onboard new clients, update records, and configure user profiles across various technological platforms.

  • Ticket Resolution: Manage and close service tickets within external client portals.

Field Service Monitoring & Control:

  • Work Order Creation: Process incoming requests and generate work orders for service providers based on cross-departmental needs.

  • Proactive Tracking: Review periodic reports to determine execution statuses and proactively follow up with service providers.

  • Operational Document Processing: Receive, process, and input manual work orders, ensuring system data is up to date.

  • Data Modification: Review and adjust existing work approvals (e.g., dates, pricing, execution details, and quantities) following work plan updates or internal team requests.

  • Ongoing Communication: Dispatch messages and updates to service providers regarding open tickets, casual clients, and status changes.

Complex & Specialized Issue Management:

  • Regulatory Requests: Handle ongoing requests that require special approval processes or specific regulatory compliance.

  • External Coordination: Liaise with authorities and external bodies to issue the necessary certifications and approvals for clients.

  • Service Provider Scheduling: Assign internal or external service providers to execute specialized treatments.

Operational Projects:

  • Project Execution: Participate in and drive ad-hoc or ongoing projects that support departmental activities, such as implementing task management systems, inquiry monitoring tools, or process automation

Qualifications

Mandatory Requirements:

  • Education: Relevant Bachelor’s degree.

  • Experience: 2–5 years of experience in a similar operational or customer success role.

  • Systems Proficiency: Extensive knowledge of Information Systems and ERP platforms.

  • Analytical Tools: Strong proficiency in Google Workspace and Microsoft Excel.

  • Process Improvement: Proven experience in mapping processes, proposing workflow improvements, and successfully implementing them.

  • Structured Environment: Familiarity and proven success working within structured workflows and internal controls.

  • Soft Skills: Excellent interpersonal abilities, capacity to multitask and thrive under pressure, and strong skills in managing multichannel communication.

Additional Information

  • Benefits and salary will be discussed in detail during the first interview stage.
  • This is a full-time position allowing 1 day a week working from home after the training period (company policy) and 4 workdays a week from our offices in Hevel Modiin Industrial Park (Shoham).

Rentokil Initial is a home for everyone: feel free to come as you are.

Key Skills
Customer ServiceAccount ManagementBilling ControlSystems ManagementTicket ResolutionWork Order CreationData ModificationRegulatory RequestsProcess ImprovementMultichannel CommunicationInterpersonal AbilitiesMultitaskingERP PlatformsGoogle WorkspaceMicrosoft ExcelWorkflow Mapping
Categories
Customer Service & SupportAdministrativeEnvironmental & Sustainability
Job Information
📋Core Responsibilities
This pivotal role focuses on ensuring professional, clear, and organized service delivery by managing customer and provider support, controlling workflows, and monitoring service execution across various channels. Key duties include managing key accounts, handling billing control, processing work orders, and resolving complex regulatory requests.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
933
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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