Project Manager

Description

Who We Are

Catalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, provincial, and federal levels. Our innovative solutions are designed to streamline processes, enhance efficiency, and improve the delivery of government services to the public. At Catalis, we are committed to leveraging technology to make government interactions simpler, faster, and more accessible.

Join a dynamic team focused on helping municipal governments “Connect and Simplify Municipal Information to help make data-informed decisions.” We are a data and service company with the goal of being an Alberta-based technology company recognised across Canada. We are a small team that has seen year-over-year growth and is well positioned to increase our breadth and depth within the niche rural and small urban market, and we are looking for top-talent team members who can help take us to the next level.

What We Offer

Catalis is a fast-growing and award-winning technology company that serves small urban and rural municipal governments across Canada. We offer competitive compensation, fully paid vacation, and comprehensive health and dental benefits. We focus a lot of energy on professional development, offering free access to unlimited Udemy courses for personal and professional advancement, as we want our employees to ride the wave and grow with our business. We strive to be an example of a successful high-growth technology company in Alberta, and our team members depend on each other to make it happen.

This opportunity is based at Catalis’ office in Old Strathcona (Edmonton, Alberta). Our new office includes an innovative vibe, stand-up desks for all staff, foosball games, an active workplace enrichment committee, fitness challenges, an office dog, lounge areas, and more!

The Opportunity

In the Project Manager role, you will collaborate with both customers and internal business units to bring innovative solutions to our product lines. You will provide training and implementation direction for new and existing customers, while working closely with the team to identify and understand the business workflow and technical requirements. As a Project Manager, you will be responsible for ensuring all required implementation/migration activities are completed according to contractual and/or internal guidelines. Candidates must have outstanding communication and problem-solving skills, while maintaining excellent customer service. The Implementation team currently manages implementations for a variety of different product lines within the organization.

 This is an onsite position working out of our Edmonton office Monday through Friday with up to 10% travel (mostly US).

What You Will Do

• Plan and lead implementation/migration projects for city/county/state government clients.
• Create detailed project plans and associated artifacts including project schedule, risk/issues log, status reports, meeting agendas, statement of work, etc.
• Facilitate customer meetings and activities as needed, including discovery sessions, joint working sessions, user testing, regular status updates, executive steering committee meetings, etc.
• Monitor internal resources for capacity and budget utilization.
• Accurately forecast project revenues and expenses.
• Partner with internal teams and customer to understand business and technical requirements.
• Coordinate quality assurance (QA) testing to ensure that the software will function properly in the customer’s environment.
• Perform basic diagnostics and troubleshooting for payments software applications.
• Assist in training end users on the software to ensure their ability to use the software.
• Coordinate customer user acceptance testing (UAT) and go live support.
• Identify project risks and issues in a timely manner; assess and communicate necessary actions to ensure minimal impact to project health, schedule, and scope.
• Collaborate with customers and developers to help configure, install, test, and monitor computer programs and systems to address customer issues.
• Communicate effectively and professionally with customers, including executive-level customer contacts.
• Deliver an exceptional customer experience.
• Manage multiple implementations, while maintaining on-time deliverables.
• Other duties may be assigned, as necessary.

Requirements

What You Will Need to Succeed

• Bachelor’s degree and 2+ years of experience managing projects and delivering successful outcomes for project stakeholders.
• Ability to communicate technical information to both technical and non-technical customers.
• Strong technical aptitude, enjoys troubleshooting technical issues.
• Comfortable with Excel pivot tables, SharePoint and similar technologies.
• Ability to work both in a team setting and independently.
• Excellent communication skills, both written and oral.
• Strong risk/issue assessment and mitigation skills.
• Excellent time management skills.
• Strong interpersonal, team-building skills.
• Comfortable gathering information from business users.

Qualifications (Preferred, but not required):

• Experience in state/county court system.
• Experience with court case management systems.
• PMP Certification.
• Experience with Jira.
• Experience with Smartsheet.
• Basic understanding of Windows development techniques and Microsoft development tools/ environments.
• Basic understanding of SQL Server.

Catalis is committed to building and promoting a diverse workforce and celebrates the unique qualities that individuals of various backgrounds and experiences offer. As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected status as required by applicable law.