JOB DETAILS

Customer Service Coordinator

CompanyPenske
LocationOklahoma City
Work ModeOn Site
PostedMarch 25, 2026
About The Company
Penske Truck Leasing is a Penske Transportation Solutions company headquartered in Reading, Pennsylvania. A leading provider of innovative transportation solutions, Penske operates and maintains nearly 400,000 vehicles and serves its customers from approximately 1,000 maintenance facilities and more than 1,900 truck rental locations across North America. Solutions from Penske include full-service truck leasing, fleet maintenance, truck rentals, used trucks, and a comprehensive array of technologies to keep the world moving forward. Penske Truck Leasing Co., L.P. is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd.
About the Role

Position Summary: 

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.  

 

SHIFT:  Monday-Friday, 2:30pm-11pm

 

Major Responsibilities:  

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.

• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.

• Assure that all Penske Rental units are maintained and prepared for customers

• Ensure parts are available for scheduled work

• Hold vendors accountable for quality and adherence to schedule for outside work

• Provide customer service, assuring customers are satisfied and will return for additional business.

• Maintain shop productivity by optimizing the work plan

• Coordinate with district billing clerks as necessary

• Other projects and tasks as assigned by supervisor


 
 

About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.

Key Skills
Customer ServiceSchedulingMaintenance CoordinationRepair CoordinationWorkforce PlanningParts AvailabilityVendor ManagementProductivity OptimizationBilling CoordinationSafety ComplianceDOT ComplianceOSHA ComplianceMechanical ExperienceService Scheduling ProgramsDiagnostic Programs
Categories
Customer Service & SupportLogisticsTransportationAdministrativeTrades
Job Information
📋Core Responsibilities
The coordinator is responsible for managing customer interactions, scheduling preventative maintenance, coordinating outside repairs, and developing daily/weekly workforce plans to maximize productivity. Key duties include communicating updates to customers, ensuring rental units are maintained, and verifying parts availability for scheduled work.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
11611
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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