Family Resource Navigator / Data Support and Adult Engagement Specialist

Description

The Immigrant and Refugee Community Organization (IRCO) is a non-profit organization established in 1976 to serve immigrants, refugees, and the broader community in Portland, Oregon. Our mission is to welcome, serve and empower refugees, immigrants and people across cultures and generations to reach their full potential. Find out more at www.irco.org.  

POSITION:                              Family Resource Navigator / Data Support and Adult   Engagement Specialist

JOB CLASS/GRADE:              Specialist 1 / Grade 8

WAGE:                                     Starting at $24,300 per year based on experience

FLSA; EEO; WC:                     Non-Exempt; Professional; 8864

LOCATIONS:                          IRCO - Pacific Islander Asian Family Center (PIAFC) 8040 NE Sandy Blvd, Portland OR 97213, 

                                                 On-site  support may be requested at any of IRCO’s 22 SUN Sites, Hybrid work may be available

FTE; FT/PT; STATUS:            0.5 FTE; Part-Time with Benefits; Regular

                                                 (Limited duration position through June 30, 2026)

NUMBER OF POSITIONS:   (1)

APPLY AT:                              www.irco.org 

STATUS:                                  Part-Time with Benefits

PROGRAM(S):                        Schools Uniting Neighborhoods (SUN) Community Schools

SECTOR/DIVISION:               School Based (SUN) / Youth & Academic Services 

REQUIREMENTS:

Must pass ODE/school district background check

On-site position; Hybrid work may be discussed

Proficiency in English required. Bilingual in a 2nd Language preferred in Spanish, Vietnamese, Chinese (Mandarin/Cantonese), Chuukese, Ukrainian or other languages commonly spoken by the families enrolled at the schools

Possession of a valid driver's license with a verification of current auto-insurance and full use of automobile during work hours 

This job announcement is intended to describe the general nature and level of work being performed in this job. This is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

Program Summary
SUN Community Schools is a Multnomah County initiative that aligns community partners and resources to help reduce barriers that keep students from being successful in school and in life. Within each SUN Community School, the collective efforts of the school community, youth, parents, local businesses, faith communities, libraries, school districts and community organizations create a network to offer programs and activities to uplift students’ academic engagement & emotional development, meaningful family engagement, and resource navigation to access available community resources. 

Position Summary
The goal of the Family Resource Navigator / Data Support and Adult Engagement Specialist program is to support families in achieving economic security, with a focus on improving housing stability, by reducing barriers in navigating systems. By focusing efforts and resources at regional SUN Community School hubs this program will create a “front door” to reach the most impacted families (families living with low incomes, those who are unstably housed, families of color, and students with chronic absenteeism). The program aims to build skills and connections so that families know how to access the resources they need in the future, while providing a more direct link to immediate needs like rental assistance to support families at risk of homelessness. This role will support two key aspects of the FRN program - Data Entry and Adult engagement. This position will support the existing FRN team in entering new data from program participants into WellSky, in addition to cleaning up errors in the existing data that has been entered. This position will support the existing FRN team in planning and hosting adult engagement events such as educational workshops, resource fairs and community advocacy events. 

Essential Functions

• Works as part of the SUN Community School team and within the school-based team to build trusting relationships with families from multiple schools
• Works with the SUN Site Managers and the Family Resource Navigator (FRN) team to plan and implement adult education events 
• Support FRN team with entering and cleaning up data entry in WellSky
• Support with communicating to FRN clients at sites where language support is needed or requested
• Submit documentation and referrals for all applicants in the designated outreach zone, in collaboration with FRN colleagues
• Work closely with FRN colleagues to ensure that all clients are contacted and data is tracked in the database 
• Community responsive communication, outreach and engagement with students, parents, families, school staff, and community members
• Conduct client assessments to determine eligibility for social service support programs and other resources available in the community, in person at multiple schools in the designated outreach areas.
• Refer families to community resources that address and assist in their universal household needs. Facilitate completion of application forms and document collection and review for internal program referrals. 
• Support families to navigate or access internal/IRCO programs as well as external/community systems of care (for example: housing programs, rent and utilities assistance, food resources, public benefits, employment systems and/or school-based resources)   
• Maintains files and documentation as required 
• Perform administrative work in a timely and accurate manner, including report writing, data entry, timesheets, tracking participant enrollment, referrals, attendance and completion of internal IRCO forms for the HR and Finance Departments
• Conduct follow-up assessments for all participants who have exited the program   
• Develop and maintain a centralized Information & referral tracking system for the school communities that are served.  
• Attend required training and meetings conducted by IRCO, IRCO SUN Team, Multnomah County, the school/district and community work groups, in person, as assigned
• Meet performance and contract expectations related to FRN outputs & outcomes 
• Accepts other appropriate duties/responsibilities as assigned by IRCO SUN Manager or SUN Supervisor 
• Effectively work with individuals of multibackgrounds 
• Actively work to disrupt illegal or unlawful treatment based on race and systematic illegal denial of fair treatment through full participation program practice and implementation
• Utilize bilingual skills to support community focused communication with students, families, and clients in their preferred language, when possible

Secondary Functions

• Willingness and ability to meet staff at their home school location if different from work location
• Ability to meet multiple, including conflicting deadlines
• Strong analytical and decision-making abilities for related job functions
• Ability to deal with distressed and demanding clients and employees in an effective manner
• Ability to maintain a high level of confidentiality
• Ability to communicate with a variety of personality types and levels of the organization as well as with people outside of the organization
• Ability to work flexible hours to meet the availability of clients
• Lead one-on-one and/or small group skill building workshops for caregivers in the community 
• Distribute tactile resources to the community, when applicable. Examples: shoes, clothing, weatherization kits, cleaning supplies, etc.
• Provide limited aspects of case management to caregivers to support goal setting and developing action plans related to navigating community systems of care

Requirements

Education & Experience

MINIMUM JOB SPECIFIC QUALIFICATIONS:

• Must be 18 years or older
• Must be able to pass Oregon Department of Education (ODE) fingerprint background check 
• High School degree or equivalent preferred. Experience in the field may be considered equivalent
• Bilingual applicants are encouraged to apply
• Experience working directly with parents or families In community focusedresource navigation work
• Experience with Microsoft office suite (Excel, Teams, Outlook, Sharepoint)

PREFERRED QUALIFICATIONS:

• Strong analytical, problem-solving skills
• Strong skills in community focused, interpersonal, and organizational communication
• Communicate effectively in a positive manner verbally, in writing, and by phone
• Strong communication skills in a multilingual, multibackground team and organization

Physical, Mental, & Environmental Requirements

• Job setting is in the office and in a public school, hybrid and work-from-home may be available if approved by supervisor, not to exceed 4 hours a week
• Impact and Influence: Positions at this level have a minimal need or ability to analyze problem or concepts or make decisions on the information. Positions at this level have minimal impact and influence on organization operations, programs, expense or budgetary outcomes.
• Work Independence: Positions at this level are expected to handle regularly assigned work which includes making decisions and taking action under limited supervision. New or unusual work is performed with a moderate degree of supervision, assistance, and review.
• Ability to function in a positive manner in a demanding work environment, demonstrate a high degree of flexibility, respond to priorities and schedules that may change frequently.
• Ability to work in a fast-paced environment and make good judgments as it pertains to program deliverables
• Demonstrated customer service skills to interact with distressed and/or demanding parents, partners, and employees in an effective manner
• Strong ability to deal with high stress situations
• Ability to review financial support documents and client applications to evaluate eligibility for programs and services 
• Clear organizational skills 

Supervisory Responsibilities

Positions at this level are not responsible for any supervisory functions, or responsibilities, but may occasionally be asked to orient and/or train new employees or volunteers.

What We Offer

IRCO is a very employee-friendly workplace and offers great benefit package to our staff:

• Many flexible working arrangements and schedule
• Amazing opportunity to work with people who come from all over the world
• Work that helps your community 
• 3 to 6 weeks of PTO per year 
• 401k match of over 100% on first 5%, immediate vesting 
• 3% match for student loans or college savings 
• 12 Paid Holidays and 1 Floating Holiday
• Medical & Dental insurance options with 90% coverage for employee AND Families, no deductibles
• Employer Paid Life, Short term, and Long-term Disability Insurance 
• Flexible spending account

Required Engagement 

Engage fully in recommended professional development, as well as other assigned or required training activities. This engagement can also include participation in optional activities that embrace IRCO’s mission, vision, and values-based initiatives. 

How To Apply

1. Complete the IRCO application in our Careers Portal: IRCO Application for Employment.  
2. Upload your resume and cover letter addressing your qualifications for this position IRCO Careers.  
3. For questions about this position, please email jobs@irco.org

Please note that physical applications are accessible from IRCO’s main office, 10301 NE Glisan, Portland, OR 97220. Due to the high volume of applications received, we will not be able to contact applicants or return calls regarding applications. Complete applications should include a cover letter, resume, and IRCO application. 

IRCO is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any characteristics protected by State and Federal law. We will make reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws.