JOB DETAILS

Technical Service & Support Technician

CompanyEyeQ Monitoring
LocationAtlanta
Work ModeOn Site
PostedMarch 26, 2026
About The Company
EyeQ Monitoring is a leading provider of advanced, AI-powered surveillance and security solutions. Specializing in proactive video monitoring, EyeQ is dedicated to transforming the landscape of security services across multiple industries including automotive dealerships, commercial real estate, retail, multi-family residential, industrial/manufacturing, and cannabis sectors. Founded with the mission to redefine traditional security methods, EyeQ employs state-of-the-art technology, including AI and analytics, to offer a comprehensive range of services. These include Intrusion Response, Virtual Patrols, Virtual Security Checks, Virtual Security Escort, Virtual Concierge, and Visitor Management, among others. At the heart of EyeQ's operations is their highly sophisticated Security Operations Center (SOC), staffed by experts with backgrounds in military and law enforcement. This team ensures around-the-clock monitoring and quick response to potential threats, significantly improving safety and reducing risks. EyeQ's innovative approach has been proven to reduce the need for traditional on-site security guards, thereby offering cost-effective and scalable solutions for their clients. With a focus on both preventative measures and rapid response, EyeQ is committed to delivering peace of mind and enhanced security to businesses and communities alike. Join us in our journey as we continue to innovate and lead in the surveillance and security industry, ensuring every client's needs are met with the highest standards of excellence and professionalism.
About the Role

Description

Based in Atlanta, GA, EyeQ Monitoring provides industry-leading security and business intelligence solutions to a variety of business sectors throughout the US.


Are you ready to be the lifeline behind cutting-edge security and surveillance technology across the nation? At EyeQ Monitoring, our Technical Service & Support Technicians (TSS Techs) are on the front lines of ensuring stability, uptime, and top-tier performance for customer-facing systems deployed coast to coast.


You’ll be part of a fast-paced, nimble, and tech-driven environment — where every ticket resolved keeps our clients protected and our systems rock-solid.

This position is required to be in-office in Atlanta, GA.


Here at EyeQ, people matter. Any new team members we bring on have to live and breathe our core values, just like we do.


We value trusted partnerships.

We believe in the value of transparent, reliable and growing relationships with our team and customers and turn away people and businesses that don’t fit.


We build to last.

We focus on long-term solutions and spend requisite time to ensure our solutions will work the first time.


We take the hill.

We are excited to take on challenging work, find new solutions and technology frontiers, and attack problems others are scared of; as such, we celebrate failing fast, being transparent, and working with people who we trust to run up those hills with us.


We enjoy the journey.

We take our customer needs but not ourselves seriously; Our work is a part of our life we want to enjoy unapologetically; We are proud of the mission we are entrusted with and the team we get to serve with every day.


What You’ll Be Doing

  • Provide technical support to on-site technicians and customers.
  • Monitor and resolve system issues through Zoho ticketing.
  • Configure and troubleshoot a wide range of hardware and systems, including:
    • Networking (PtP, PtMP, SonicWall firewalls, POE switches)
    • VMS platforms (NX Witness, Milestone, Geovision)
    • Servers and RFID systems (Dell, asset tracking)
    • Analytic platforms (Actuate, Calipsa, Innovi, etc. on Ubuntu VMs)
    • Camera systems (Axis, Milesight, Flir, Hanwha, etc.)
    • Access Control (PDK, AXIS)
    • Burglary Alarms and cloud services
  • Use Simpro for work order creation and scheduling updates.
  • Provide support through remote access tools and phone-based troubleshooting.
  • Complete scheduled maintenance tasks as outlined in our Operational Guidelines.

Requirements

What You’ll Need

  • 1–3 years of technical experience in a related IT/field tech role.
  • Bachelor’s degree in IT or related field preferred.
  • Certifications like CompTIA A+, Network+, or Security+ are a big plus.
  • Strong knowledge of networking protocols, VMS platforms, remote access tools, and security software.
  • Legally authorized to work in the U.S.
  • Ability to work flexible hours, including on-call rotations.

Soft Skills That Make You Stand Out

  • Clear communicator with great listening and questioning skills.
  • Calm under pressure with a customer-first mindset.
  • Organized, detailed in documentation, and excellent at follow-through.
  • Collaborative team player who can adapt communication styles to different audiences.
  • Passionate about tech and always eager to learn.
Key Skills
Technical SupportZoho TicketingNetworkingSonicWall FirewallsPOE SwitchesVMS PlatformsNX WitnessMilestoneGeovisionServersRFID SystemsAnalytic PlatformsUbuntu VMsCamera SystemsAccess ControlSimpro
Categories
TechnologyCustomer Service & SupportSecurity & SafetyEngineering
Job Information
📋Core Responsibilities
The role involves providing technical support to on-site technicians and customers, monitoring and resolving system issues via Zoho ticketing, and configuring/troubleshooting a wide range of hardware and systems including networking, VMS platforms, and servers. Technicians will also use Simpro for work order management and provide troubleshooting via remote access tools and phone support.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
134
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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