Business Analyst - Process Improvement

Every institution values excellence. What matters most is why. 
Griffith was created to be a different type of university. You’ll find we’re about leading research, academic excellence, and the transformative power of education. But what sets us apart is why those things matter and how you’ll achieve them. 

Why? Griffith brings together exceptional minds like yours from across the globe and from all walks of life. Here, we do incredible work, questioning and challenging, always in the pursuit of excellence. 

About the opportunity 

The Transformation team provides capabilities in strategic planning and delivery, program and project management, process improvement and change delivery, where a cross-portfolio approach or additional focus, investment or expertise is valuable to address the University’s transformational or strategic opportunities and challenges. 

This position is accountable for analysis of business processes, services, governance, data and information, with a view to understanding experience and identifying pain points, risks and improvement opportunities. The occupant will support the engagement of stakeholders at various levels of the University to analyse current state, support requirements gathering, and support the development of strategies and plans to deliver improvements or transform ways of working. 

Key responsibilities  

• Analyse and document business requirements and processes to support improvements across systems, information management, policies and organisational change.  

• Assess, design and improve business processes in partnership with subject matter experts, ensuring alignment with strategic objectives.  

• Lead requirements scoping, definition and prioritisation activities within projects, facilitating stakeholder input and consensus.  

• Conduct user experience analysis to define user needs, behaviours and performance requirements across processes, services and systems.  

• Collaborate closely with stakeholders to resolve competing requirements and deliver effective, user centred solutions.  

• Build strong stakeholder relationships to support collaboration, information sharing and effective issue management. 

About you 

• The occupant of this position will hold a relevant postgraduate qualifications or progress towards postgraduate qualifications and extensive relevant experience or an equivalent combination of relevant experience and/or education/training in Business Analysis 

• Experience with Nintex Process Manager or an equivalent tools would be advantageous; strong capability in process mapping and improvement capability will be highly regarded.  

Candidates must have full unrestricted Australian work rights and may be subject to a National criminal history check.  

What we can offer 

This is a fixed term opportunity for 6 months based at Griffith University Brisbane South (Nathan) campus, As Griffith is a multi-site University you may be required to work across other locations 

Griffith University’s campuses are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples 

Salary Range 
 
HEW 8 Salary – Base $113,713.03 - $127,923.91 + 17% super. Full package range - $133,044.25 - $149,670.98. 

Why join Griffith? 
 
As a values-led organisation, at Griffith University, we've worked hard to create a dynamic and strong organisational culture. We offer: 

• Wide range of Learning and Development opportunities 

• Mix of on campus and work from home options available and a supportive work environment 

• Salary packaging options and corporate health discounts 

• Generous leave entitlements including paid parental leave and leave loading 

• Support with future learning opportunities through our educational staff assistance scheme 

• Opportunities for internal mobility 

• Health Safety and Wellbeing initiatives – on campus Gym facilities 

At Griffith, we’re committed to providing a safe and inclusive environment for all - whoever you are and wherever you’re from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience. 

Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information please visit our Equity, Diversity and Inclusion page. Our University is committed to fostering a safe, respectful and inclusive community for all. In alignment with the National Higher Education Code to Prevent and Respond to Gender-based Violence (2025), Griffith University includes a declaration as part of the recruitment journey to uphold the values and standards of our community. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith’s Modern Slavery Policy. 

How to apply 

Please submit your application online and ensure it includes the following: 

• A covering letter outlining your suitability for the role, please refer to the qualifications above and the position description.  

• Current curriculum vitae/resume including full contact details 

For application and recruitment advice please reach out to Laura Whitworth, Talent Acquisition Partner on [email protected] 

Closing date: Open until filled, we will be reviewing application as they come in.  All applications must be submitted online.  

Please no unsolicited messages from recruitment agencies.