JOB DETAILS

Customer Relationship Manager

CompanyProponent, Inc
LocationAlphen aan den Rijn
Work ModeOn Site
PostedMarch 26, 2026
About The Company
proponent |prəˈpōnənt| Noun: an advocate; a champion; a supporter. Proponent is the new name for the combined company formed by Kapco Global, Avio-Diepen and their subsidiaries. With 115 years of collective experience supporting the MRO, OEM and commercial airline markets, Proponent is the world’s largest independent aerospace distributor. For us, proponent is a one-word mission statement. It represents the value we place on relationships and championing our suppliers, our customers, our employees and each other. We know you need a partner to deliver high-quality aircraft parts, global scale & partnerships, and reliable on-time performance — and these are important parts of our business. But we think you deserve more from your aerospace distributor. You deserve expertise, you deserve flexibility, you deserve creativity — you deserve a true partner. We are Proponent, and we work hard to be that partner. We’re invested in your success – literally! Proponent is proudly a 100% employee-owned company, with 600 staff operating out of 12 facilities in 8 countries across the globe. From the warehouse floor to the boardroom, we are working for you.
About the Role

Customer Relationship Repesentative


We are looking for a customer-oriented person who would like to join our international team which is based in our facilities in Alphen aan den Rijn (NL). In this position you will be responsible to create and retain customer loyalty and preference for Proponent by ensuring customer orders are processed in an efficient and accurate manner. You must be able to establish rapport with the customer, interact effortlessly with both direct colleagues in the team as well as with other Sales team members, and administering customer-focused programs.


Job Summary


In this role you will:


  • Handle all aspects of Customer Service including quoting, quote follow up, contract review, order entry, cost/price request, customer set up and customer portals,
  • Liaise between customers and cross-functional internal teams in a fast-paced global work environment to ensure timely and successful delivery of products and services according to customer needs,
  • Build and maintain strong, long-lasting customer relationships with a portfolio of assigned customers; develop a trust relationship with customers and listen to understand the customer’s environment, influences, and challenges, 
  • Collaborate with Account management, Purchasing, Product management and other internal teams to ensure growth attainment, quality, service, sales, profitability, and other business objectives are successfully met; identify opportunities to improve customer relationships and to grow business,
  • Perform other tasks and projects as required to meet customer and organizational needs. 


Qualifications / Requirements for success 


We are seeking the following skillset for this position:


  • Great verbal, written, and interpersonal communication skills in English, sufficient to write business correspondence and to converse professionally with customers, vendors, and colleagues,
  • Good command of any other European language is an asset,
  • Proficiency with ERP Software,
  • Reliable, amicable, and professional team player, driven to provide outstanding service to customers,
  • Excellent phone etiquette,
  • Detail oriented with strong organization and time management skills. Must be self-motivated and able to proactively manage time to meet deadlines and commitments and is achievement focused. 


What do we offer


  • Fulltime employment (40 hours per week) in Alphen aan den Rijn,
  • A challenging and dynamic (international) environment where you can develop yourself depending on your ambitions & interests,
  • A salary which conforms to market standards,
  • Pension scheme, holiday allowance and 30 or more leave days per year,
  • Great learning resources and access to a comprehensive E-learning system,
  • Participation in our global profit-sharing plan,
  • Participation in our global Employee Stock Ownership Plan (ESOP),
  • The opportunity to join a global company with enthusiastic and loyal employees.


How to apply


Are you excited by this job opportunity? Please respond for this job opening, via the Career Center in ADP Workforce Now.

For more information, please contact Maria Schipper at +31 172448681.

Key Skills
Customer ServiceCustomer LoyaltyOrder ProcessingRapport BuildingCommunicationERP Software ProficiencyPhone EtiquetteOrganizationTime ManagementSelf-MotivatedDetail Oriented
Categories
Customer Service & SupportSalesAdministrative
Benefits
Pension schemeHoliday allowanceLeave daysProfit-sharing planEmployee Stock Ownership Plan (ESOP)
Job Information
📋Core Responsibilities
The role is responsible for creating and retaining customer loyalty by efficiently processing customer orders and administering customer-focused programs. This includes handling all aspects of customer service, such as quoting, order entry, and liaising between customers and internal teams for timely delivery.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
418
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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