IT Communication Support Officer

About The Role:

You will support the delivery of reliable, safe and high performance communications services across both the mining operations and steel manufacturing facilities.

 
As a key member of the Network Team, you will ensure the availability and integrity of critical operational technologies including radio networks, CCTV, telephony, security systems and associated communications infrastructure.

You will provide second level technical support, manage complex incidents, and contribute to continuous improvement initiatives that enhance operational safety, productivity and compliance across the full value chain.

Employee Benefits:

• Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months. The company also provides superannuation contributions for the Primary Carer during the period of unpaid parental leave for eligible employees (limitations apply). 
• Access to long service leave after 5 years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service. 
• Employee Benefits Program: Employee Added Extras (EAE), our Employee Benefits Program, provides discounts for you and your friends and family on gift cards, shopping, groceries, home products, car rentals, holidays, recreation and more 
• Recruitment referral awards: $1500 is awarded to eligible employees for referring friends or family to an open role if the candidate is successful. 
• Employee Assistance Program: Sonder, our EAP, offers confidential, professional and free counselling and support resources in areas such as marriage/family difficulties, interpersonal conflict, stress, depression or anxiety, alcohol and/or drug dependencies, grief, loss or trauma and workplace problems. 

Key Responsibilities:

Operational Support:

• Provide second‑level support for communications systems across mining and steelmaking operations, resolving complex incidents and service requests escalated from the Service Desk.
• Monitor operational ticket queues and respond to incidents and outages within agreed SLAs to minimise disruption to production, logistics and safety‑critical processes.
• Escalate issues to third‑level support teams or vendors when required, ensuring clear communication and timely resolution.
• Safety, compliance and governance
• Identify opportunities to improve safety outcomes across communications infrastructure and work practices in both mining and steel manufacturing environments.
• Ensure all communications systems meet required safety, RF, CCTV, telecommunications and data compliance standards, including statutory and regulatory obligations relevant to heavy industry.
• Support the Network Team Lead in maintaining governance frameworks for all operational communication devices and systems

Project and Contractor Coordination:

• Maintain accurate and up‑to‑date documentation including drawings, procedures, reports and schedules for both mining and steelmaking assets.
• Technical capability and continuous improvement
• Maintain strong knowledge of operational technology environments across mining and steel manufacturing, including emerging communications and industrial networking solutions.
• Recommend innovative technical improvements that enhance reliability, safety and performance of communications systems.
• Contribute to lifecycle management of communications assets, including upgrades, replacements and optimisation initiatives.

About You:

• Demonstrated experience in ICT service delivery within operational, industrial or heavy manufacturing environments.
• Strong understanding of core network protocols, communications technologies and operational technology support requirements.
• Experience supporting two‑way radio systems (e.g., DAMM Tetraflex, analogue/digital), CCTV platforms (Bosch, Panasonic), telephony (Alcatel‑Lucent) and security systems (Siemens SiPass).
• Ability to work at heights; High Risk WP licence desirable.
• Strong documentation, vendor coordination and stakeholder engagement skills.

Desirable:

• Trade certification in Radio, CCTV, Electronics or equivalent, or relevant industry experience.
• Open Telecommunications Cabler’s registration with structured cabling and fibre endorsements.
• Experience with networks, LTE, wireless, point to point, point to multipoint technologies. 
• Experience supervising contractors and managing vendor relationships across multi site industrial operations.

About Us:

OneSteel Manufacturing operates a mining and steel manufacturing business. As Australia’s only manufacturer of special grade billet and steel long products we provide solutions for nation-building infrastructure including rail. With State and Federal Government investment, the South Australian Mining and Steel Manufacturing assets form part of the sovereign security of Australia’s manufacturing sector.

It is our ambition to cultivate an inclusive workplace that is as diverse as the communities we serve. We encourage candidates from all cultural backgrounds, genders, orientations, age groups, and abilities to apply. Your diversity is our strength in creating sustainable and innovative steel solutions for Australia's tomorrow.

We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.